Strategic Accounts & Customer Success Manager
Confirmed live in the last 24 hours
Kodiak Robotics
Job Description
Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense.
You will be the primary point of contact for the strategic accounts and customers, and responsible for ensuring alignment towards strategic goals for Kodiak and the customers. You will act as the customer’s advocate within Kodiak and work cross functionally to deliver our solution that is tailored to meet the unique requirements of the customer for deployment while ensuring it aligns with Kodiak’s strategic vision and direction. Your main objective is to ensure that we continue to exceed expectations of our partners and customers, as Kodiak expands capabilities and solutions to revolutionize the future of transportation.
Preferred location Dallas, TX but will also consider Mountain View, CA and remote candidates.
In this role, you will:
- Driving value: Support partners and customers to maximize the benefits of deploying and scaling autonomous solutions in their network by working closely from the initial discovery through implementation and working through the key phases of Kodiak’s Partner Deployment Program.
- Strategic growth: Identify and understand customer’s main pain points and business goals to unlock new opportunities for account expansion (e.g. additional lanes and volumes) that aligns with Kodiak’s strategic roadmap. Collaborate with the customers to define and tailor the solution to meet unique business needs and requirements.
- Relationship management: Conduct regular Business Reviews to ensure continued alignment, reinforcement of values and identify strategic opportunities for collaboration. Further, establish and maintain consistent cadence of customer touchpoints to strengthen the relationship.
- Performance monitoring: Monitor operational performance metrics and analyze the data to identify trends, flag risks, and implement data-driven actions and improvements.
- Cross-functional collaboration: Act as a single point of contact to coordinate cross-functional teams internally to drive towards tailored solutions. Work with Product, Program, Operations and Engineering teams to channel customer feedback on our solution and roadmap.
- Customer engagement: Identify opportunities for engagement with customers and their internal stakeholders to achieve greater buy-in for Kodiak solution to make adoption easier.
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