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Overview
Mid-Level

Supervisor Patient Access - Full Time - Days

Confirmed live in the last 24 hours

Trinity Health

Trinity Health

MercyOne North Iowa Medical Center - East Campus, Mason City, Iowa
On-site
Posted March 19, 2026

Job Description

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose: 

Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes. 

What you will do:

Work Focus:  

  • Responsible for the daily operations & the oversight of staff.  

  • Supervisors work in collaboration with department managers to manage staff & department effectively.  

  • Participates in & contributes to the performance management/review process.  

  • Implements departmental plans & priorities identified by accountable leaders.   

  • May participate & recommend in the hiring & selection process.  

  • Responds promptly & directly to meet or exceed customers’ needs.  

Process Focus:  

  • Follows standards of performance & work processes in designated areas.  

  • Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. 

Communication:  

  • Employs effective & respectful written, verbal & nonverbal communications.  

  • Develops an environment of mutual confidence & trust through collaborative relationships.  

  • Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.  

  • Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Hours/Schedule:

  • M-F, 8-4:30pm. No weekends, but flexibility is must for the potential of covering shifts during day/night/weekends.

Minimum Qualifications:

  • High school diploma or equivalent. 

  • Two (2) to three (3) years' experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities. 

  • Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire. 

Additional Qualifications (Preferred)  

  • Associate degree  

  • Patient accounting experience

Position Highlights and Benefits

  • Education Assistance offered

  • Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater

  • Competitive wages; including weekend and night differentials

  • Generous paid time off program

  • Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.