Founding Account Manager

About Pylon

Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.

We’re backed by a16z, BCV, General Catalyst, and Y Combinator.

More than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List.

Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.

Role Overview

As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.

What You’ll Do

• Identify and drive expansion opportunities within an assigned book of customers

• Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes

• Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy

• Build and execute account plans that increase customer lifetime value and strategic engagement

• Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)

• Maintain accurate forecasting, pipeline, and customer analytics

What Success Looks Like

• Meeting or exceeding quarterly expansion + renewal revenue targets

• Strong alignment with CSMs measured by adoption signals and customer satisfaction

• Clear, executable account growth plans with measurable pipeline and closed revenue

• Timely and accurate forecasting with disciplined CRM discipline

What You Bring

• 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience

• Consistent track record of meeting or exceeding revenue targets

• Strong understanding of multithreading, executive relationship management, and value-based selling

• Ability to develop deep understanding of complex technical products and translate features into business value for customers

• Excited to build playbooks to help scale up the AM team

• Comfortable using CRM and revenue tooling (e.g., Salesforce)

• Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio

Requirements

• Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.

• Customer Communication: Comfortable interacting with customers daily over chat and video.

• Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.

• Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.

• Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.