Forward Deployed Engineer

About the Role

Alvys is building the operating system for modern freight with a multi-tenant SaaS platform that streamlines day-to-day transportation operations. As a Forward Deployed Engineer, you will be the bridge between our customers and our engineering organization: owning product quality end-to-end, investigating customer issues with deep technical skill, and building the automation infrastructure that ensures reliability at scale.

This role is designed for engineers who want to sit at the intersection of quality engineering, customer proximity, and operational ownership, and who are excited to build with AI as a first-class part of the workflow.

We are moving quickly toward an AI-first operating model across the company. On the engineering side, we have shifted from a traditional model with many handoffs to a product engineering model where engineers are accountable for outcomes and leverage AI to accelerate delivery. Forward Deployed Engineers play a critical role in this model: you are the first line of defense for product quality and the voice of the customer inside engineering.

What makes this role different

This is not a junior product engineering role. Forward Deployed Engineers operate where product meets reality.

• You do not sit behind tickets or wait for someone else to triage defects.
• You investigate real customer behaviors in production and close the loop fast: investigate → fix → validate → automate.
• You implement small but high-leverage improvements (edge cases, validations, workflow gaps, integration mismatches) that protect daily operations.
• You build the automation and observability that prevents issues from recurring.

AI is a core part of how we build

We are building Alvys with AI as a first-class part of the workflow. As a Forward Deployed Engineer, you will use AI to move faster while keeping quality high, and you will still be accountable for outcomes.

You will be expected to be fluent in modern AI tooling and patterns, including:

• Using AI tools to accelerate test automation, issue investigation, and root cause analysis.
• Reviewing and hardening AI-generated test code with strong quality engineering judgment.
• Iterating quickly with customer feedback and production signal.
• Contributing to evolving team practices as the AI toolchain changes.

Industry Insight

Transportation logistics is massive, fragmented, and still underserved by modern software. The work is complex, the stakes are high, and the opportunity is huge: improving how freight moves impacts costs, service levels, and reliability across the economy.

Alvys is positioned at the center of this shift. We are a modern, cloud-native Transportation Management System (TMS) serving carriers and brokers, with growing adoption among larger fleets. As customers move upmarket, the required workflow sophistication increases dramatically—planning, execution, tracking, compliance, billing, and settlement all need to work together reliably.

For Forward Deployed Engineers, this means the quality bar is exceptionally high. Customers depend on Alvys for daily operations, and defects have real business impact. Your work directly protects customer trust and product reliability.

About Alvys

Alvys is on a mission to revolutionize transportation logistics. We are evolving from a delivery organization into a product engineering organization—one that blends technical excellence with deep product context and financial accountability.

We measure success by impact, not output. We balance innovation with sustainability—every feature we build comes with a maintenance cost we own. We think like operators, not just builders—reliability and performance are features, not afterthoughts.

Engineering Principles:

1. Build for Real-World Impact — Our users rely on Alvys to solve real problems, not abstract ones.
2. Extreme Ownership and Empowerment — If it’s in production, it’s yours—quality, uptime, and results.