Senior CTMS Delivery Product Manager (Salesforce)

Role Overview

The Senior CTMS Delivery Product Manager is responsible for technical delivery, system design coherence, and architectural integrity of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components.

This role sits within the technology organization and serves as the technical design authority for CTMS delivery, ensuring that ClinOps-owned business decisions and outcomes are implemented using a holistic, end-to-end system architecture that supports scalability, compliance, and long-term maintainability.

The role focuses on how CTMS changes are designed and delivered technically, while system roadmap and final business decisions remain with Clinical Operations, consistent with the CTMS governance model .

Key Responsibilities

CTMS Technical Architecture & System Design

(IT Delivery Accountability | ClinOps Consulted)

• Act as the CTMS Technical System Architect for Salesforce and Cloudbyz implementations

• Maintain a holistic architectural view of the CTMS platform across:

  • Study, site, subject, and financial modules

  • Integrations with EDC, eTMF, IRT, ERP, and analytics systems

• Evaluate proposed changes for cross-module, cross-study, and cross-system impacts

• Define and enforce