Senior Partner Solutions Engineer

_{PolyAI is seeking a Partner Solutions Engineer to serve as the technical backbone of our Alliances organization. This role sits at the intersection of partner enablement, customer value delivery, and integration architecture. You will support Systems Integrators in deploying PolyAI into enterprise environments, help ISV partners integrate PolyAI into their products, guide SI partners in building proprietary IP around our technology, and ensure that customers realize the full value of PolyAI through partner-led engagements.}

_{This role also carries a forward-looking mandate: you will lead the adoption of AI tooling and automation across the Alliances and broader GTM organization, identifying opportunities to use platforms like Claude and other AI tools to make internal workflows more efficient and to embed AI-driven practices into partner deployment processes.}

_{You will report to the VP of Alliances.}

_{What You’ll Do:}

_{SI Deployment Support & Technical Oversight}

• _{Serve as the primary technical resource for SI partners deploying PolyAI into enterprise customer environments — providing architectural guidance, integration design review, and escalation support}
• _{Ensure SI-led deployments meet PolyAI’s quality standards for telephony integration (SIP/PSTN), CCaaS platform connectivity (Genesys, NICE, Five9), CRM integration (Salesforce, Dynamics 365), and back-office API interconnection}
• _{Develop and maintain technical enablement materials, reference architectures, and deployment playbooks that allow SI partners to execute independently at increasing scale}
• _{Design and deliver technical onboarding, workshops, and certification programs for SI engineering teams}

_{ISV Integration & Technical Partnerships}

• _{Support ISV partners in integrating PolyAI’s voice AI capabilities into their own products — scoping integration requirements, advising on architecture, and guiding partners through development to production}<