Technical Writer II, (Software)

 

Your Impact

As a Technical Writer for our Product Enablement team, you'll collaborate with Product Managers and Engineering to create content that promotes customer understanding of our products and services. You’ll devise efficient content strategies and enable customer success through detailed documentation. We're seeking someone who is passionate about clear communication and ready to apply AI technologies to improve documentation process efficiency.

What You'll Do

• Write and update release notes, end-user, administrator, and developer documentation, and UI strings for Axon products.
• Build deep customer empathy and continually improve documentation based on customer feedback.
• Collaborate with cross-functional teams such as Product Management, Product Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.
• Perform content analysis and develop documentation plans for new features and products.
• Evangelize best practices for technical communications across Axon, including AI workflow enhancements.
• Partner with the training team to promote content reuse and efficient content and learning plans.
• Work in a content management system to create, review, and deliver our content to multiple platforms.
• Assist with documentation translation workflows and processes.

Location: This role is based out of one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale or Boston office) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.
Reports to: Senior Manager, Product Enablement
Direct Reports: None

Your Day-to-Day

As Technical Writer, you will:

• Use content authoring and other software to create, review, and deliver technical content to customers.
• Implement AI technologies to improve content development, from generating initial drafts to automating translation and improving quality control of documentation.
• Collaborate closely with Engineering and Product teams to ensure that documentation reflects the latest updates and user experience guidelines.
• Evangelize best practices for technical communication within cross-functional teams, promoting the efficient reuse of content and consistent style across documentation.
• Contribute to special initiatives, as needed.

What You Bring

• 5+ years experience in technical writing or related discipline (e.g., technical training, technical support).
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help. Related experience considered.
• Experience writing documentation for a broad portfolio of products.
• Familiarity with producing materials across both hardware and software products preferred; prior expertise in one is a must.
• Strong working knowledge and application of style guides and industry practices.
• Strong experience with writing in HTML and markdown editors.
• Project management experience.