Director, Program Management

Confirmed live in the last 24 hours

asm

US > Arizona > Phoenix

On-site

Posted April 9, 2026

Job Description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Role Summary

The Director, Operation Services position is a global operations leader responsible for the end-to-end delivery, scalability, and performance of ASM's operational service capabilities supporting semiconductor equipment manufacturing, installation, and lifecycle sales and services. Operating in a highly complex, customer-critical environment, this position will partner with Field Services, Manufacturing, Supply Chain, Engineering, and Commercial teams.

This role owns the global operating model, ensuring consistent execution, operational excellence, and customer impact across ASM's worldwide footprint.

Roles & Responsibilities

Operational Strategy & Governance

Define and execute the global Operations Services strategy aligned with ASM's business objectives, product roadmap, and installed base growth.
Establish operating model that balances standardization with regional execution needs.
Create governance, operating cadence, and performance management framework across regions.
Strategic Advisor in operational scalability, risk, and service readiness.

Service Delivery & Execution

Ownership of global delivery of operational services:
Equipment manufacturing and configuration
Tool installation and ramp readiness
Installed base lifecycle support
Customer and fab-site operational requirements
Drive adherence to service standards, KPIs, SLAs, and customer commitments
Ensure seamless handoffs from field leadership in the customer experience

Process Optimization & Continuous Improvement

Reduce variation and improve commonality within regional tool and workflow management for increased speed, quality, and scalability.
Improve operational efficiencies through the identification of automation, digitization and technology solutions.
Proactively manage operational risk, compliance and business continuity

Financial & Resource Management

Ownership of operational budget, cost optimization initiatives, and productivity targets.
Partner with Global planning to forecast demand, manage capability, and drive cost improvements ensuring effective resource planning across teams, regions, and service lines.

People Leadership & Capability Building

Lead, develop, and inspire a high-performing, diverse leadership team.
Build and grow organizational capability through talent development, succession planning, and workforce planning.
Foster accountability, collaboration, customer focus, and continuous improvement.
Driver culture of safety and inclusion across operations.

Cross-Functional & External Partnership

Partner closely with Product, Engineering, Supply Chain, Software, Customer Support, HR, and Finance.
Act as the operational interface for key customers and supplier when needed.
Ensure seamless handoffs across end -to-end value streams.

Qualifications<

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