Sr Manager, Engagement Partner

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job involves participation in complex problem resolution and lead diverse projects requiring an understanding of current business trends. Sr Manger's Initiatives may result in global process improvements.

Job Description:

Essential Responsibilities:

• Lead complex projects and problem resolution efforts.
• Provide strategic direction for client solutions.
• Conduct advanced client training and support sessions.
• Foster long-term client relationships.
• Implement global process improvements.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Primary Job Responsibilities

 

Develop and Serve Your Directs: Provide on-going feedback and coaching to your directs on their performance. Identify gaps in knowledge for both individuals and the team as a whole and work with them to ensure those knowledge gaps are filled.

Mentor others to share knowledge and best practices to advance the sales of our products and technologies. Develop and deliver training on business problems, products, and messages for presales team members. Collect and Share Lessons Learned- Share critical technical experience with the rest of the Presales team, both formally and informally.

Partner with Product Management. Provide feedback from the market regarding products, including coordinating gaps between product functionality and market/customer demands. Understand details of product direction and design and communicate information back to the sales organization.

Maintain Domain and Product Knowledge. Understand the business and technical problems the PayPal products address. Stay current on product roadmap as well as understanding the scenarios, features, and functions within each of the products and how these address business and technical problems of our merchants. Maintain up-to-date understanding of industry trends and technical developments that effect target markets

Partner with the sales team and provide direct support as needed.  Build effective working relationship with the sales management and sales engineering teams

 

 

Job Requirements

• Proven success in presenting to large name brand merchants

• A passion for learning new technologies and solving problems, and interacting with a variety of name brand merchants.

• Experience with Internet technologies a must (Web Services/SOAP, HTML, HTTP, FTP, and SSL). 

·       Knowledge of PayPal products and services or Experience with Payments (Credit Card, Banking, Online, Offline).

• Exceptional written and verbal communication skills and listening skills.

·       Excellent organization skills

·       Well-developed presentation skills

·       Excellent customer relations skills

·       Ability to analyze customer requirements and coordinate with existing products

·       PMP (optional)

• Travel required (15%+).

Basic Qualifications

• Minimum of 5 years’ experience as lead Engagement Manager and/or manager of Engagement / Integration Team

• 4+ years internet technologies, programming/system architecture experience.

• 2+ years of PayPal or other payment experience.

Excellent verbal and written English skill

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($159,500.00 - $236,500.00 Annually)

Additional Location(s) | Pay Range:

Austin, Texas | ($145,000.00 - $215,050.00 Annually) Scottsdale, Arizona | ($137,500.00 - $204,050.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.