Meet DeepL

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.
Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog.

Meet the team behind this journey

We’re looking for a diligent and dedicated Customer Success Manager to care for, advocate for, and grow important customer relationships at one of Europe’s fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, Scale CSM (Retention) is responsible for overseeing approximately 60 or more customer accounts, focusing primarily on preventing churn. To manage a large number of accounts efficiently, leveraging digital tools, automation, and templates is crucial. Since the position largely deals with requests originating from customers, the CSM is responsible for creating communication plans necessary for continuous usage and problem-solving, thereby driving customer satisfaction and expanding product utilization.

Your responsibilities

• Build Long-Term Relationships: Develop a deep understanding of your book of business, including their ecosystem, strategy, and goals.

• Position as a Strategic Partner: Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor.

• Lead client onboarding: Ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey.

• Drive Product Adoption: Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction.

• Collaborate with Account Executives: Identify growth potential to create a robust pipeline of up-sell and cross-sell opportunities.

• Advocate for Customers: Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively.

• Troubleshoot Inquiries: Quickly understand our products and customer requirements to resolve issues efficiently.

• Meet and Exceed Goals: Achieve quarterly adoption, retention, and advocacy targets while tracking customer details and next steps.

• Work Cross-Functionally: Collaborate with DeepL leadership to enhance our product and service offerings.

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