Fractional COO / Vice President of Operations

Confirmed live in the last 24 hours

Neura Health

Remote

Hybrid

Posted March 25, 2026

Job Description

About Neura:

Neura Health is a nationwide, doctor-led practice built to eliminate the barriers between patients and life-changing care. As the country's leading virtual neurology clinic, we provide an all-in-one longitudinal platform where cutting-edge technology meets specialized expertise to manage the entire spectrum of neurological diseases. While traditional brick-and-mortar clinics are at a breaking point, forcing patients to endure dangerous 4-6 month wait times, Neura is scaling the nation’s largest virtual practice to deliver immediate access to the 145 million Americans in need. Through strategic partnerships with leading health systems, pharmaceutical innovators, and large clinics, as well as a direct-to-patient model, we are fundamentally transforming the referral landscape and reducing average wait time from 276 days to 5 days.

Our tech-enabled model provides a comprehensive, end-to-end experience that goes far beyond a standard consultation. We offer patients seamless access to personalized care plans and expert care navigation, ensuring no one has to manage their journey alone. This mission is powered by our multidisciplinary specialized care teams, which include world-class physicians, nurse practitioners, physician associates, and dedicated care coaches. We leverage AI-powered workflow optimization and continuous monitoring for everything from chronic headaches and epilepsy to complex memory disorders. Backed by $22M in funding from world-class investors, we are not just improving neurology; we are revolutionizing it. We are looking for purpose-driven innovators to join us in making high-quality brain health a reality for everyone.

Why This Role Exists

Neura has grown fast on the strength of its clinical product and partnerships. But the operational infrastructure hasn’t kept pace. Here’s what’s real:

No centralized patient contact center. We’re scaling the national practice but response SLAs aren’t being met. How might we build a system that better gets ahead of demand spikes?
Patient messaging is fragmented. Inbound and outbound chats and messages from patients aren’t being triaged or answered with the speed and consistency a national practice demands.
Clinical operations need tightening. Licensing and credentialing timelines are too long, which delays time-to-value for new providers. Scheduling templates haven’t been optimized to maximize clinician utilization against patient demand. We should be seeing every patient within 7 days — and then pushing that number lower.
B2B implementation and customer success need a playbook for driving predictable visit volume. We’re onboarding health system partners, but the go-live process and ongoing account operations aren’t standardized. That limits expansion and referenceability.
Operational bloat from process and system inefficiencies. We know it’s there. Some of it is actively being worked out. We need someone who can accelerate the cleanup, assess our current tools (including our CRM, Kustomer), and make fast calls on what to fix, what to replace, and what to automate.
The CEO is the integration point for too much. Initiatives, KPIs, and cross-functional projects lack centralized ownership and tracking. That doesn’t scale.

We’re hiring a fractional COO to own all of this. You’ll report directly to the CEO and free them to focus on business development — while you run the full patient-facing, clinical, and B2B operational stacks.

What You’ll Do in the First 30 Days

This is triage. You’ll assess the current state, make fast decisions, and start building.

Stand up the call center. Establish a centralized patient contact operation with a national 1-800 number. Define the scope: inbound (clinical questions, tech support, customer service) and outbound (patient activation). Set initial SLAs, staff or contract the team, and get it live.
Get control of patient messaging. Audit the current state of inbound and outbound patient chats and messages. Implement triage workflows and response time standards so patients get timely, consistent answers. Build a playbook for proactive staffing.
Audit clinical scheduling templates. Review how clinician time is

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