ONSITE-Dedicated Client Service Partner, DCSP, Miami-Dade County Public Schools - Cigna Healthcare - ONSITE

Be the face of exceptional client service. We’re hiring an ONSITE - Dedicated Client Service Partner (DCSP) to support Miami-Dade County Public Schools, helping employees confidently navigate their benefits. You’ll serve as a trusted, ONSITE partner by answering questions, resolving issues, and helping ensure a smooth, positive experience with their benefits. You’ll work closely with Client Managers and Client Service Executives to deliver engaging enrollment presentations, support employee education and wellness initiatives, and connect clients with the right resources to meet their needs.

Location: ONSITE: Miami-Dade County Public Schools

1501 Northeast 2nd Avenue, Suite 335 - Miami, Florida 33132

What you’ll do:

• Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and services

• Partner with the Client Service Executive and/or Client Manager to ensure client needs are met and potential issues are proactively addressed

• Deliver onsite presentations for new hires, active employees, and retirees during open enrollment and benefits fairs to educate existing and prospective customers on plan offerings

• Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.

• Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources

• Refer client service, administrative, eligibility, claims, billing, and installation issues to the appropriate service partners

• Partner with Client Manager and Client Service Executive to proactively educate customers and recommend solutions related to procedural, legislative, and other changes.

• Maintain deep knowledge of products, programs, services, and enrollment activities, and effectively articulate and demonstrate Cigna’s capabilities and tools in the marketplace.

What you’ll need to do this job:

• High school diploma or GED, required, bachelor’s degree highly preferred

• 2 + years of experience in health care / managed care business and/or knowledge of administrative operations, required

• 1+ years of experience in the Professional Insurance Industry, required

• 1+ years of leadership experience, with demonstrated ability to lead discussions, influence stakeholders, or support team and client objectives, required

• 1 + years of experience delivering professional, on‑site presentations to client and employee audiences, required

• Demonstrated proficiency in Microsoft Word, Excel, and Outlook, with the ability to navigate multiple systems efficiently, required

• Strong planning and organizational skills with the ability to manage multiple priorities and deadlines, required

• Proven ability to build strong working relationships across matrix teams, influence partners, and effectively leverage shared resources to deliver results, required.

• Previous account management and/or service representative experience, highly preferred

• Bilingual in Spanish, or Haitian/Creole (verbal and written), a plus

• Ability to work onsite, Monday-Friday, 8am-4:30pm EST, and travel to various locations within the Miami-Dade County Public School System (no overnight travel), required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.