Risk Manager, Ads Policy, Advertising Trust, Policy Operations

We are looking for an enthusiastic, detail-oriented Risk Manager for Ad Policy to join the Advertising Trust team. In this role, you will be responsible for developing content labels and policy application rules for various Amazon ad products and publishers. This role is central to developing policies, content labels and policy rules that are vital in supporting the scale of Amazon advertising’s growing business. You will partner with a variety of teams including policy managers, product managers, machine learning scientists, software engineers, operations managers, etc., in developing scalable content labels and associated infrastructure needs. You will aid in the development of machine learning models and collaborate with content moderation teams in developing training content and support policy/content label queries. You will develop a deep knowledge in Amazon ad products, locale specific requirements, and have a familiarity of cultural and societal norms. You will hold a high bar for accuracy and strive for a zero-error rate. You will identify areas for collaboration, resource sharing, and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to our advertisers and shoppers.

You will be a key owner of the Amazon Ads customer experience, tenaciously and continuously advocating for our customers by keeping ad policy and enforcement of those policies true to our principle of customer obsession. If you are looking for a role in a team that has a varied and exciting remit and you are a self-starter that can solve issues with considerable autonomy and use influence over authority to deliver results, this is the role for you.

Key job responsibilities
- Design, expand, refine and maintain granular and high level policies, content label sets and policy application rules
- Support the launch of Amazon Advertising in new countries and new placements
- Handle daily policy escalations from internal moderators, engineers, and other internal stakeholders
- Prepare and deliver business reviews to the management team regarding project progress and roadblocks
- Partner with a broad range of product teams, engineers, operations, and other stakeholders to drive tool development and coordinate cross-functional projects
- Analyze metrics and data to continuously improve the quality of our taxonomy models, label sets, and policy rules

About the team
The Ad Policy team owns global ad policies across all Ad products and Amazon Publishers. This dynamic team is an integral part of how we support Amazon Advertising and as such has touch points across multiple areas of our business. We make a customer impact with every ad we serve and pride ourselves on doing so with a customer centric focus.

Basic Qualifications

- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience in program or project management
- Experience with SQL and Excel
- Bachelor's degree or equivalent
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 3+ years’ experience in an ads regulator, advertising policies, risk management, compliance, policy enforcement or closely related field

Preferred Qualifications

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Master's degree in relevant field
- Proven experience in digital and/or programmatic advertising, with creative acceptance policies, advertising standards, and/or ad/content labeling

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider