IT - Sr Systems Engineer (SFDC Business Systems Analyst)

Position: IT- Systems Engineer

Grade: IT3

Location: Noida/Bangalore

Role Overview: A Salesforce Developer extends Salesforce functionality with custom code to implement company-specific business rules, logic, and workflows. They collaborate with Salesforce admins and other roles to build custom functionality that supports various programs. 

Responsibilities  

• Develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs  

• Manage the process of implementing improvements and new functionality in SFDC application 

• Use JavaScript-specific design patterns and combine JavaScript with CSS, HTML, and other markup languages. 

• Develop custom applications and performing unit testing using Salesforce.com APEX , Visual force pages , LWC, Batch programs 

• Deliver support and solutions for break/fix issues  

• Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions  

• Perform data migration using Salesforce.com Data Loader  

• Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development  

• Ability to support Salesforce.com configuration tasks such as field/page updates, flows, approvals  

• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions  

• Maintain security for Salesforce.com data  

• Interface with business analysts and technical staff and be responsible for delivering complete work products  

• Research integration issues and work closely with team members on operations and development staff  

• Research and development of new Salesforce.com prototypes and applications  

• Perform maintenance and troubleshooting of applications  

• Participate and engage in all team meetings  

• Document best practices and operational procedures  

• Facilitate continuous improvement within the environment  

Education & Experience  

• Bachelor’s degree in Computer Science or a related field  

• Minimum 4+ software development experience  

• Salesforce certifications, like Platform Developer I or II, App Builder , Administrator, AI Associate/Specialist. 

• Should have solid experience in Salesforce Lightning development 

• Hands on experience with Salesforce.com web service, WSDL, SOQL & SOSL, Apex and related  

• Experience with web technologies such as HTML, CSS, JavaScript, Ajax and jQuery,. 

• Ability to work with Salesforce Community Cloud, LWR framework or other collaboration tools. 

• Knowledge of DevOps and continuous integration/deployment (CI/CD) processes. 

• 3+ years’ experience in SFDC service cloud and/or SFDC Customer Community with technical implementation and day-to-day operations.  

• Competencies  

• Excellent communication skills and confident in presenting technical solution to business  

• Experience documenting technical design  

• Keen attention to detail and complex problem solving abilities from an operational and technical perspective.  

• Ability to work independently and engage supervisor as needed.