Automated Retail Business Operations Manager

Get to know the role

• Job Title: Automated Retail Business Operations Manager
• Job Summary: The Pokémon Company International is expanding its network of automated retail vending machines. To support this growing business, we are seeking an Automated Retail Business Operations Manager to oversee key operational and business functions. This role will help ensure the smooth day-to-day management of our vending program and enable our cross-functional teams (software development, retailer relationships, logistics, customer support, machine manufacturing, network operations, etc.) to continue focusing on their areas of expertise.
• FLSA Classification (US Only): Exempt
• People Manager: No

 

What you’ll do:

• Rhythm of Business

  • Represent the Automated Retail (AR) business when communicating via executive summaries and business readouts. Run quarterly business reviews. Be an advocate for the AR team.

  • Work with the team to design and build new reports. Reports could be related to Tableau, Oracle, or other tools.

  • Provide status updates to management.

• Customer Experience

  • Work with the Customer Service team to report on status of major issues impacting customers, and to quantify impact.

  • Analyze reporting and customer sentiment.

  • Work with customer service as needed to build communications.

• Financial Management

  • Work with the finance team to manage the budget. Build the budget, track spending, review income statements. Understand cost structures of various parts of the business.

  • Track the status of major projects and investments.

  • Work with finance, treasury, tech teams, and Visa, on issues related to payments, chargebacks, and Oracle. Project manage and drive issues to resolution.

  • Work with the tax team on tax management and reconciliations.

• Business Proce