Junior TechOps Engineer

About the role

We’re looking for a Junior TechOps engineer to join our TechOps team at Pleo. 

In this role, you’ll focus on supporting end-users by resolving day-to-day issues, managing requests through a ticketing system, and assisting with onboarding and offboarding processes. You’ll also help maintain and gradually improve our existing setups and automations, with guidance from the team.

You will be responsible for resolving issues through the ticketing system and escalating more complex problems to senior engineers when needed. Over time, as your skills and confidence grow, you’ll gradually take on more complex tasks and projects.

You’ll work closely with People Tech engineers, as well as the Workplace and Security teams. You’ll also interact with employees across the entire company, providing in-person support in our Copenhagen office, helping prepare for internal events, and ensuring meeting rooms and office technology are fully operational.

What you’ll be doing 

• Front-line support - You’ll regularly provide 1st/2nd line support, which will be the primary focus of the role. A key part of your work will be delivering excellent, customer-focused support that genuinely delights our internal users. This role offers a great opportunity to get to know your fellow Pleoers, understand the challenges they face, and see how your support directly contributes to their success.
• Scaling identity - As Pleo continues to grow, you will support our approach to user identity management. You will help maintain Okta as our source of truth by assisting with day-to-day onboarding and offboarding of employees and contractors, and ensuring user access and identity groups are kept up to date. You’ll work with established processes and tools, while learning how our organizational structure is reflected across identity systems. With guidance from more experienced team members, you’ll contribute to improving these practices over time.
• Device management/attestation - You will support device attestation and device management activities, helping ensure company devices remain secure and compliant. This includes assisting with app updates, following defined update schedules, and carrying out device management tasks using established processes. Your work will contribute to maintaining the security and reliability of Pleo’s devices, with guidance and support from the wider team.
• Office networks/tech - We work closely with the Workspace team as a technical partner, helping to support and maintain Pleo’s offices around the world. You’ll assist with in-office technology such as networks, meeting rooms and A/V tools, and help with basic setup, configuration, and troubleshooting. With guidance from the team, you’ll learn how our office technology is managed and kept running smoothly.
• Asset classification and lifecycle - Both physical and digital assets are an important part of how TechOps operates. As the business continues to grow, you’ll help support the tracking and management of these assets throughout their lifecycle. This includes assisting with recording, updating, and maintaining asset information, while learning how assets are classified and accounted for using established tools and processes.

What you bring