Manager 1, Technical Support Engineering - Brazil

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Coach, mentor, and grow a team of technical support engineers, fostering both technical expertise and behavioral excellence;
• Lead by example — demonstrate technical leadership, empathy, and accountability;
• Establish clear career development plans, facilitate learning paths, develop technical strengths and weaknesses, while creating a culture of continuous improvement and curiosity;
• Conduct regular 1:1s, technical and performance reviews, and promote a healthy, inclusive, and collaborative environment;
• Drive technical enablement programs to strengthen the team’s knowledge in cloud infrastructure, containers, automation, and monitoring technologies;
• Standardize and optimize support best practices — including escalation processes, incident management.

 

Who You Are:

• 5+ years of experience in technical support, SAAS, site reliability, or cloud operations, with at least 2 years in a leadership or managerial role;
• Solid understanding of cloud environments (AWS, GCP, Azure) and experience with Unix/Linux systems;
• Hands-on experience with containers and orchestration technologies (Docker, Kubernetes, autoscaling architectures);
• Knowledge of infrastructure, networking fundamentals, databases, and monitoring/observability tools;
• Understanding of at least one programing/scripting language (Python, Bash, or similar);
• Familiarity with data analytics and the ability to extract insights to drive performance and customer outcomes.
• Fluent in written and spoken Portuguese and English

 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.