Customer Success Manager, Pro Sports & Entertainment

Confirmed live in the last 24 hours

Attentive

United States

On-site

Posted December 18, 2025

Job Description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

We are looking for a driven Customer Success Manager to join our team with a focus on the Pro Sports and Entertainment+ verticals. In this role, you will work directly with professional sports and entertainment organizations, including customers like the MLB, NFL Clubs, Six Flags and more, helping them achieve success through strong partnership and strategic guidance. You will collaborate closely with our Sales team to define and expand what success looks like for our customers, while also helping refine and scale customer success processes and playbooks. This role requires strong organizational skills, a commercially minded approach, and the ability to partner cross-functionally with teams including Solutions Engineering, Partnerships, Product, and Professional Services to ensure customer needs are clearly represented and effectively translated into product direction and strategy. Your core responsibility will be to serve as a trusted advisor to your customers by owning the end-to-end customer relationship, advocating for their needs internally, and ensuring they realize the ongoing value from our platform.

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