Client Service Delivery Lead
Confirmed live in the last 24 hours
Accenture
Job Description
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
Job Summary
Accenture is seeking a Client Service Delivery Lead to join the Service Delivery team, collaborating in the delivery of Infrastructure Managed Services for clients. The role involves operational management, team leadership, and ensuring the quality of IT Infrastructure services, while maintaining service delivery metrics and client satisfaction.
Responsibilities
Ensure seamless delivery of Infrastructure Managed Services to clients, maintaining high service quality and reliability.
Manage team work assignments, commit resources to tasks, and oversee the quality and timeliness of deliverables.
Monitor and control service delivery metrics, identifying opportunities to improve operational efficiency and service performance.
Oversee team financials, resource allocation, and alignment with operational targets.
Lead and coordinate teams, supporting decision-making and resolving issues that may impact multiple teams or services.
Foster collaboration within the team environment, encouraging the sharing of ideas and solutions.
Maintain strong client relationships, understanding client needs and ensuring service delivery meets expectations.
Drive continuous improvement initiatives to enhance service delivery, operational processes, and client satisfaction.
Qualifications
Experience in IT infrastructure operations and service delivery environments.
Advanced proficiency in IT Infrastructure Operations.
Knowledge of server operating systems such as Windows and/or Linux and virtualization technologies.
Understanding of core IT infrastructure concepts including hardware, servers, networking, operating systems, application servers, databases, and storage.
Experience analyzing and resolving incidents and problems in IT environments.
Strong communication skills and experience leading or coordinating teams.
Full professional fluency in Portuguese and English; Spanish is a plus.
High level of responsibility, commitment to service delivery, and client-oriented mindset.
Nice to Have
Experience with IT Service Management (ITSM) tools such as ServiceNow.
Experience working in large-scale enterprise or managed services environments.
Background in financial management related to service delivery operations.
Spanish is a plus.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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