SGSEA Service Team Lead, Retail Customer Care

Confirmed live in the last 24 hours

Apple

Singapore

On-site

Posted February 13, 2026

Job Description

Summary

At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic and empathy Customer Service Team Leader to inspire and guide a specialized team of Customer Service Specialists dedicated to providing world-class support for our Apple Store Online and Retail customers.

Description

In this pivotal role, you will be at the forefront of ensuring exceptional customer experiences. You'll empower your team to navigate a wide variety of inquiries, from detailed order information to complex order escalations, ensuring every interaction reflects Apple's commitment to excellence and repairs relationships when needed. Beyond day-to-day operations, you'll champion team well-being, foster a high-performance culture, and leverage insights from customer interactions to identify systemic issues and drive impactful process improvements to elevate our overall service delivery.

Minimum Qualifications

Minimum 3 years of leadership experience managing a fast-paced customer service team, with a strong emphasis on coaching, mentoring, and performance development. Proven track record in ability to coach, develop, and motivate a diverse team to achieve high performance and foster well-being. Proven track record in identifying and translating insights from customer interactions into impactful process improvements. Superior analytical skills to identify trends, interpret data, and translate insights into actionable improvements. Exceptional problem-solving and decision-making skills, with the ability to navigate complex customer situations and drive effective resolutions. A genuine commitment to delivering an unparalleled customer experience and a deep understanding of customer engagement. Outstanding written and verbal communication, with a talent for conveying empathy and clarity. Fluency in English is a must. May require working non-standard business hours such as evenings, weekends and public holidays.