Supplier Performance & Relationship Manager

Confirmed live in the last 24 hours

Monzo

Compensation

£50,200 - £63,475

Remote (UK)

Remote

Posted February 2, 2026

Job Description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

UK Remote | £50,200 - £63,475 + Benefits ✨

⭐Our Global Operations team

The Global Operations Team at Monzo is pivotal in ensuring the seamless functioning of the bank's services worldwide. This team handles a variety of responsibilities that are essential for maintaining high-quality customer service and efficient operational practices. Key functions include customer support, risk management and compliance and process improvement. The Global Operations Team plays a crucial role in maintaining customer satisfaction, ensuring regulatory compliance, and supporting the bank's growth objectives through efficient and innovative operational management.

Outsourcing is key to enabling Monzo to meet its mission of making money work for everyone, as well as driving a cost efficient operation and delivering excellent customer service.

Our team is responsible for the management and oversight of our Customer Operational partners. We manage everything from onboarding suppliers, performance management, ongoing monitoring and governance as well as supporting our growth by safely delivering change efficiently. We ensure our partners are set up for success and deliver fantastic customer service.

You’ll play a key role by...

As Supplier Performance & Relationship Manager, you’ll be responsible for the day to day management of our Core Banking Outsourced Operation. You will work closely with global operations teams within the business to deliver exceptional customer service efficiently through our partners, ensuring consistency and partnership between the inhouse team and outsourced partners.

We're looking for a Supplier Performance & Relationship Manager to join our Global operations team with a track record of delivering outstanding performance through their partnerships. You’ll be making sure that we run a smooth stable operation that delivers outstanding service, we are fully in control and give our customers experience.

Responsibilities include:

Act as primary contact for day-to-day supplier management, including governance structure and supplier communications
Performance oversight, including reporting of performance, analysing data and working closely with our suppliers to drive great performance
All vendor management tasks, including managing to contract, Monzo’s third party management policy and invoicing
Collaborate with WFM teams to ensure excellent service. Reviewing forecasts and creating/ partnering to build robust planning processes with clear governance
Work with Monzo’s Ops Risk and Control Manager to ensure effective oversight and incident management and controls are in plac

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