Senior Cloud Engineer

Confirmed live in the last 24 hours

Fastly

Australia (Remote)

Hybrid

Posted January 29, 2026

Job Description

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Senior Cloud Engineer (Customer Solutions Engineer)

Fastly is looking for a passionate and exceptional customer-focussed solutions engineer to be the primary technical contact and trusted advisor for Fastly customers, building long-term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client-driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. A Senior Cloud Engineer will have broad technical expertise, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP).

What You'll Do:

As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customer's needs within Fastly
Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
Post-sales implementation of all Fastly products, such as logging endpoints, image optimization and VCL coding, while documenting key aspects of the customer’s configuration for troubleshooting and engagement.
Investigate and recommend improvements to customers' implementation and utilization of Fastly’s technology stack
Look for opportunities to introduce new Fastly products that complement the customer’s needs
Partner internally to create customer strategies and assist with support requests or problems for assigned customers
Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

What We're Looking For:

At least 8+ years of experience in Pre-Sales or Post-Sales roles within Sales Engineering, Technical Support, Technical Account Management, or Professional Services, ideally with a background in CDNs, Cloud, and/or Application Security products.
Success as a relationship builder and collaborator with excellent verbal and written communication skills. Empathy and understanding of the customer.
Experience with some or all of the following foundational technologies: SaaS/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms, and associated Application server technologies and frameworks
Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
Understanding of networking, including BGP, internet routing, and the difference between transit and peering
Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
Understanding of HTTP and API security best practices
This is a hands-on role; you must be willing to roll your sleeves, hop on the keyboard, and tackle customer issues and requests
Capable and willing to travel for customer meetings as necessary.
Must be fluent in Japanese and English
While m