Sales & Account Management Product Specialist (Retail)

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The US Retail Sales & Account Management Product Specialist (SAMPS) will help accelerate Gross Processing Volume (GPV) and revenue growth in the US market by supporting Sales and Account Management teams in their efforts to acquire, retain, and expand high-impact seller use cases across the Retail industry.

This role drives impact in two key ways:

• Direct Seller Support – Acting as a product expert, co-selling with AEs and AMs, handling seller escalations, and recommending tailored first- and third-party solutions that drive immediate GPV and revenue growth.
• Strategic Insights & Enablement – Collaborating with cross-functional teams (Product, Partnerships, Marketing, Enablement) to surface market opportunities, identify product and positioning gaps, and inform long-term go-to-market strategy.

As a Retail-focused Product Specialist, you will support various seller types such as clothing & apparel, grocery, florists, wine&liquor, and more. You will work closely with AEs, AMs, and internal stakeholders to deepen adoption of Square's ecosystem—from our inventory management tools and reporting to CRM, and team management—while helping the business unlock new revenue opportunities in the competitive US Retail landscape.

Time allocation:

• 80% Core AE/AM Support – Seller escalations, responding to AE/AM product inquiries, and proactively driving funnel progress toward goals.
• 20% Cross-Functional & Strategic Initiatives – Supporting training efforts, sharing industry insights, and contributing to key enablement and product initiatives.

You Will

1. Support Sales & Account Management Teams in winning and retaining sellers
   • Provide consultative support to AEs and AMs to drive seller adoption, retention, and expansion.
   • Develop and share proven best practices to enhance product positioning and sales strategies.
   • Monitor and co-own SAM escalation channels, ensuring efficient resolution of seller challenges.
   • Conduct co-selling calls and lead product demos across businesses of various sizes and Retail sub-industries both virtually and in person.
   • Maintain deep expertise on product offerings, including ideal customer profiles (ICP), product gaps, workarounds, value propositions, and top partner integrations.
   • Stay informed on industry trends and competitive positioning to highlight Square's advantages and address objections.
2. Collaborate with cross-functional teams on a variety of initiatives as a subject-matter expert
   • Identify knowledge gaps and provide feedback to Enablement teams on training needs specific to the Retail vertical.
   • Advise on training content and delivery as a subject matter expert
   • Partner with Product, Partnerships, and Marketing to share insights on seller needs, market trends, and competitive landscape.
   • Represent SAMPS in product team meetings, advocating for market-driven product enhancements.
   • Provide regular reporting on program performance and business impact through regular business reviews.

You Have

• 3-5 years of experience in Sales, Account Management, or a similar client-facing role.
• Consistent overachievement of goals and objectives.
• Experience with product development and an analytical approach to identifying market opportunities.
• Strong written and verbal communication, with the ability to simplify complex concepts for different audiences.
• Ability to manage multiple projects simultaneously while maintaining high attention to d