Lead Salesforce Developer - Service Cloud

Your opportunity

We are seeking a highly skilled and experienced Lead Salesforce Service Cloud Developer to join our growing team in India. This role requires a hands-on expert in Salesforce and Service Cloud technologies, with a proven track record of delivering end-to-end projects and providing ongoing support. You will play a crucial role in collaborating with our US team, providing mentorship to local developers, and ensuring the successful implementation and maintenance of our Salesforce Service Cloud solutions.

What you'll do

• Design, develop, test, and deploy robust and scalable Salesforce Service Cloud solutions, including custom objects, Apex code, Lightning components, Flows, and Process Builder.
• Lead technical discussions, define technical requirements, and provide architectural guidance for Service Cloud implementations.
• Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination.
• Provide technical leadership and mentorship to a team of Salesforce developers in India, fostering their growth and ensuring best practices are followed.
• Oversee the entire software development lifecycle (SDLC) for Service Cloud projects, from requirements gathering to deployment and post-launch support.
• Perform code reviews, ensure code quality, and maintain documentation for all technical solutions.
• Troubleshoot and resolve complex technical issues related to Salesforce Service Cloud.
• Stay up-to-date with the latest Salesforce releases, features, and best practices.
• Participate in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
  

This role requires

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of hands-on experience as a Salesforce Developer, with a strong focus on Salesforce Service Cloud.
• Proven expertise in Apex, Lightning Components (Aura and LWC), Salesforce APIs, Flows, Process Builder, SOQL, and SOSL.
• In-depth knowledge of Service Cloud features such as Case Management, Omni-Channel, Service Console, Live Agent, Knowledge, and Entitlements.
• Experience with Salesforce integrations (e.g., REST, SOAP APIs).
• Solid understanding of Salesforce development best practices, design patterns, and governor limits.
• Demonstrated experience delivering end-to-end Salesforce projects, including requirements gathering, solution design, development, testing, and deployment.
• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong mentorship and leadership abilities.

Bonus points if you have