Head, EMEA Customer Success Management - EMEA

Confirmed live in the last 24 hours

Mistral AI

Paris

On-site

Posted November 24, 2025

Job Description

About Mistral

At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work.

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.

Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers.

Role Summary

As Mistral AI’s first Head of Customer Success Management (CSM) for EMEA, you will build and lead the CSM function from the ground up.

The scope for this role is EMEA

You will be responsible for managing a portfolio of customers, ensuring they are successful in using our software, and driving customer satisfaction and loyalty. The CSM team will manage the customer lifecycle for all eligible customers, focusing on product usage, post-deployment handoff and ongoing value delivery.

This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex customer challenges, and are passionate about turning customer success into business growth.

What you will do

Customer Success Leadership

• Oversee a portfolio of customers, ensuring they achieve their goals using Mistral’s software.

• Foster strong customer relationships, offering tailored solutions to meet their specific needs.

• Set up new customers for success from day one, ensuring smooth onboarding and adoption.

• Regularly review customer progress, identify issues, and provide proactive solutions.

• Collaborate with Sales to identify upsell and cross-sell opportunities.

• Partner with Product and Engineering to provide customer feedback and influence the product roadmap.

• Create and deliver customer training and education programs.

• Track customer usage and engagement metrics to inform success strategies.

• Address customer churn risks and proactively resolve issues.

• Develop and refine customer success processes and playbooks.

Strategic Initiatives

• Build and deliver Mistral’s CSM Playbook, setting the standard for customer success across the region.

• Recruit, onboard, and lead the first CSM team members.

• Drive customer retention and upsell, contributing to top-line growth.

• Establish the CSM function as a trusted advisor to customers, ensuring they maximize the value of their investment in Mistral.

• Work closely with Support and Product teams to ensure seamless customer support in production, reducing dependency on Solutions.

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