Senior Technical Operations Engineer -, Manufacturing Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking a talented and motivated Sr. Technical Operations Engineer with a proven track record of delivering continuous process improvements, ramping new products in a fast paced environment. The successful candidate will be capable of thinking and leading strategically while delivering tactically. You will actively manage contract manufacturing partners, and external rack integrators to achieve the highest quality product, delivered on time, with the lowest cost. This role will report to the Tech Ops Eng Manager. You will work cross-functionally to develop suppliers, manage product life-cycle changes, lead product quality improvement projects and drive technical root cause for supplier defects.


Job Responsibilities:
- Day-to-day management responsibility for high velocity assembly operations
- Deep dive and solve supply chain blockages that affect the rack delivery SLA's - Be and own the escalation for all vendor related issues including, Production, Engineering , BCP, Quality
- Own Process engineering optimization and cost reduction initiatives for sustaining projects. - Manage vendor operational excellence through data driven metrics and continuous improvement activities
- Guide best practices on manufacturing inc. Process Control, Line optimisation, Tool effectiveness, R+R ,
- Lead quality defect evaluation and internal escalation/coordination for complex CAPA
- Solve technical problems across a broad set of manufacturing commodities.
- Mentor team members engineering on best practices for manufacturing.
- Propose design changes that will enhance product sustainability.
- Evaluate product Engineering Changes Orders (ECOs).
- Building and maintaining positive relationships with stakeholders in Supply Chain, Design Engineering, Quality, Deployment, and product leadership.
- Contribute to strategy, define department metrics and measures to ensure success.
- Up to 30% travel required



A day in the life
1. Review Production Metrics and Escalations: Begin the day by reviewing key performance indicators (KPIs) from the previous day’s high-velocity assembly operations. Identify any immediate escalations from vendors or internal teams and address them quickly to prevent production delays.
2. Cross-Functional Meeting on Engineering challenges and Supply Chain Efficiency: Attend a cross-functional meeting with stakeholders from procurement, logistics, and manufacturing Engineering to discuss ongoing supply chain initiatives. Review progress on strategic initiatives, focusing on reducing lead times and lowering overall costs.
3. Vendor Operational Excellence Review/Action: Analyze vendor performance metrics, including delivery times, quality control, and adherence to contracts. Identify trends or issues, and use data-driven analysis to recommend performance improvements. 4. Lead/Drive a discussion with key vendors to drive continuous engineering improvement initiatives. Team Sync on Technical Systems Changes: Collaborate with internal technical teams to discuss necessary system changes that can drive improved efficiencies in cross-functional processes. Provide clear requirements and set project timelines to ensure system updates align with production goals.
5. Analyse supply chain steps from pre order to post shipment. Deep analysis of each step to enable flow of orders reviewing, PO's , BOM's , ECO, RCO, material shipments, and AWS supply chain tools to ensure maximum utilisation.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we en