Account Manager - XL team

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

 

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 minutes.

As an Account Manager, you will be a Business Growth Catalyst. You will play a pivotal role in developing strategic partnerships to maximize revenue growth, improve partner profitability, and elevate the user experience. You will take full ownership of your portfolio, working autonomously while collaborating with cross-functional teams to deliver exceptional results.

THE JOURNEY

• Build and nurture strong, trust-based relationships with Glovo’s partners, focusing on long-term collaboration and business growth.
• Proactively identify partner needs, challenges, and opportunities, providing tailored solutions to enhance performance.
• Analyze partner data to develop and implement customized strategies for revenue growth and operational efficiency.
• Lead negotiations for contractual terms, including commissions, promotional campaigns, and exclusivity agreements.
• Collaborate with internal teams (marketing, operations, tech) to address challenges, drive initiatives, and optimize processes.
• Monitor and manage KPIs, such as GMV growth, operational performance, and user satisfaction, using reporting tools to track progress and make data-driven decisions.
• Design and execute Joint Business Plans (JBP) to align on shared goals and achieve measurable outcomes.
• Proactively engage churned or inactive partners, implementing strategies to re-engage and retain them.

WHAT YOU WILL BRING TO THE RIDE

• A Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
• Minimum of 1-2 years of experience in account management, business development, or a similar role in high-performance environments.
• Advanced English skills (written and spoken); additional language knowledge is a plus.
• Familiarity with CRM tools (e.g., Salesforce) and strong proficiency in Google Sheets, Excel, and data analysis platforms.
• Strong negotiation skills with a proven ability to close deals and drive value for all parties involved.
• An analytical, problem-solving mindset with the ability to interpret complex data and propose actionable strategies.
• Proactivity, adaptability, and resilience in a dynamic, fast-paced environment.
• Exceptional communication skills, with a persuasive and empathetic approach.
• A growth mindset and curiosity, with a passion for learning and finding innovative solutions.
&l