Technical Support Engineer, Linux

The Technical Support Engineer independently resolves most internal support issues and contributes to improvements in tools, processes, and documentation. This role requires strong troubleshooting ability, solid technical understanding of enterprise systems, and consistent collaboration with peers and cross-functional partners.

Core Responsibilities

• Resolve escalated support tickets with minimal oversight.
• Troubleshoot endpoint security tools, VPN configurations, authentication issues, and network connectivity.
• Support deployment and configuration of corporate laptops, mobile devices, and SaaS environments. Contribute to SOP development and improvements to service delivery workflows.
• Provide training or mentoring to IC1 team members.
• Participate in on-call rotations or incident response activities as needed.

Technical Competencies

• Strong understanding of SaaS administration fundamentals (productivity tools, identity management, support ticketing, physical security systems, etc.).
• Strong understanding of corporate networking (hardware installation, Wi-Fi management, VPN-based connectivity, etc.).

Professional Competencies

• Demonstrated ownership of issues through resolution.
• Effective communication with technical and non-technical stakeholders.
• Time-management skills for competing priorities.

Typical Experience & Qualifications

• 2–4+ years in enterprise IT support or similar.

The base salary range for this full-time position is $69,500-$97,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.