Engineering Manager, Fulfillment

An overview of this role

The Fulfillment sub-department powers the infrastructure and systems behind GitLab's purchasing and licensing. Our mission is to give customers a world-class buyer experience whenever they buy, renew, or manage GitLab.

As an Engineering Manager for Fulfillment at GitLab, you'll focus on building and leading a high-performing, globally distributed engineering team that owns critical parts of our self-service purchasing and licensing platform. You'll set and communicate a clear platform vision for building fulfillment infrastructure that is delightful, performant, trustworthy, and reliable. You'll collaborate closely with Product Management and cross-functional partners in sales, finance, support, and product to define priorities, align on shared objectives, and deliver measurable improvements to the buyer experience.

You'll own delivery of your team's roadmap end to end, from shaping scope and timelines through execution, release, and iteration. You'll continuously improve team productivity and health by refining processes, investing in tooling, and running effective 1:1s and retrospectives. You'll maintain enough technical fluency to engage in architectural discussions and review code when needed. Your primary focus will be people leadership, strategic platform development, and creating an environment where your team can do the best work of their careers.

What you'll do

• Lead, hire, and develop a high-performing, globally distributed Fulfillment team. Run regular 1:1s and coaching to improve team health and productivity as measured by agreed team metrics.
• Drive strategy for the self-service fulfillment platform with a platform-first approach. Translate vision into quarterly objectives and a prioritized roadmap, and measure impact via adoption of self-serve flows, reliability targets, and cost-to-serve.
• Collaborate with Sales & Go-To-Market (Deal Desk), Finance & IT (Analytics Engineering), support engineering, and product technical program management to ship purchasing and licensing improvements that enhance the buyer experience. Track impact with metrics such as checkout success rate, time to provision, and license activation errors.
• Own execution of the team's roadmap; track throughput and quality, remove blockers, and deliver releases predictably.
• Establish, track, and improve key engineering metrics to increase the reliability and availability of Fulfillment systems. Regularly report progress and tradeoffs to stakeholders.
• Review architecture and code across Ruby on Rails and modern frontend technologies (React/Vue); run design reviews, uphold performance and security standards, and contribute hands-on when needed to unblock delivery.