Analyst, Customer Service

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

You role at Baxter

Analyzes and coordinates a variety of processes which may include inventory, warehousing, logistics, transportation, import/export programs, and customer service to formulate and develop new or modified solutions to business issues affecting the supply chain function. Responsible for developing and maintaining reports, dashboards, and other visualizations to communicate findings, as well as collecting and analyzing data to identify trends, insights, and areas for improvement. 

What you'll be doing

• Develops and maintains reports, dashboards, and other visualizations to communicate findings
• Collect and analyze data to identify trends, insights, and areas for improvement
• Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction.
• Assists in the development of business cases and proposals
• Use data and analytics to inform decision-making and drive business decisions
• Provides support for ad-hoc analysis and special projects
• Other duties as assigned (<20%)

What you'll bring

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2-3 years in customer service, analytics, or a related field
• Strong analytical and problem-solving skills
• Strong communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Working knowledge in Microsoft Office, including Word, Excel, and Outlook
• Ability to learn and adapt to new systems, processes, and products
• Strong attention to detail and accuracy
• Ability to work a flexible schedule, including evenings and weekends (as needed)
• Previous experience in a customer-facing role
• Knowledge of medical products or the healthcare industry
• Bilingual or multilingual skills
• Experience with customer relationship management (CRM) software
• Experience with data analysis and reporting tools (e.g. Excel, DAS, Cognos)
• Experience in data mining software (e.g., Celonis)
• Experience with ERP software (e.g., JDE, SAP)

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 - $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.