Fraud Senior Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job leads complex projects related to legal entities, resolves complex problems, develops methods for new assignments, provides insights on corporate governance, and collaborates with teams for alignment on strategies.

Job Description:

Essential Responsibilities:

• Lead complex projects related to the administration of legal entities and corporate structures.
• Resolve complex problems by applying functional expertise and understanding current business trends.
• Develop methods and procedures for new assignments to improve global processes.
• Provide valuable insights on corporate governance and compliance to enhance operational efficiency.
• Collaborate with cross-functional teams to ensure alignment on entity management strategies.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What you need to know about the role

You will own and drive fraud management across PayPal Europe, ensuring strong oversight, regulatory compliance, and effective risk mitigation in a complex, global operating model. This is a high-impact role at the intersection of fraud strategy, operations, and regulation.

Meet our team

You’ll join the Operational Resilience organization at PayPal Europe, working at the center of fraud risk management across a highly regulated and fast-evolving environment. Our team partners closely with Global Fraud, Product, Technology, Risk, and Compliance to ensure our platforms remain secure and trusted by millions of customers.

In this role, you’ll operate in a highly international and matrixed environment, collaborating across regions and functions. You will have strong visibility with senior leadership and play a key role in shaping how PayPal manages fraud risk across Europe.

Your way to impact

You will own the first-line fraud management framework for PayPal Europe, ensuring it is robust, scalable, and aligned with both enterprise standards and European regulatory expectations (CSSF, ECB).

By driving oversight across outsourced and intragroup models, you will strengthen fraud controls, improve performance, and ensure effective governance. Your work will directly protect customers, reduce financial losses, and reinforce trust in PayPal’s platform across multiple European markets.

Your day to day

In your day-to-day role, you will:

• Own and evolve the fraud management and oversight framework across PayPal Europe
• Drive integration of fraud risk into core business processes (incident management, change governance, service reviews)
• Partner with Global Fraud, Product, Technology, Risk, and Compliance teams to ensure effective fraud controls and performance
• Analyze fraud trends, root causes, and performance metrics to drive improvements and preventative strategies
• Lead fraud oversight governance, including forums, reporting, and escalation to senior leadership
• Act as a key point of contact for EU regulatory matters, including engagement with regulators (e.g., CSSF, ECB)
• Define and monitor KPIs, KRIs, and SLAs to ensure effective fraud risk management across internal and external partners
• Drive continuous improvement of fraud capabilities, influencing global teams to address EU-specific requirements

What do you need to bring

• Strong experience in fraud management within financial services, payments, or fintech environments
• Experience operating in a highly outsourced or intragroup service model, with the ability to exercise effective oversight without direct operational control.
• Deep understanding of EU regulatory frameworks and experience working in regulated European institutions
• Proven ability to operate in complex, global organizations and influence senior stakeholders across functions
• Strong understanding of fraud systems (e.g., models, rules engines, case management, dispute flows)
• Experience with governance frameworks, including the three lines of defence model
• Strong analytical, problem-solving, and decision-making capabilities in fast-paced environments

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.