Senior Analyst – DSCSA (Drug Supply Chain Security Act) Exception Management - SAP Specialist

Position Summary  

The Senior Analyst – DSCSA Exception Management is responsible for independently managing, investigating, and resolving complex serialization, traceability, and data-driven exceptions that prevent compliant product flow across CVS Health Mail and Specialty business units. This role serves as a subject-matter expert for DSCSA exception resolution and plays a critical role in ensuring regulatory compliance, audit readiness, and operational continuity. 

The Senior Analyst works across SAP, TraceLink, and related enterprise systems to perform deep-dive analysis, reconcile discrepancies, and drive resolution of high-risk or time-sensitive exceptions. This role requires strong analytical judgment, advanced system proficiency, and the ability to partner cross-functionally with Operations, Compliance, IT, and external trading partners. 

The candidate can be located anywhere in the US, working remotely.

Key Responsibilities: 

• Independently manage and resolve DSCSA serialization and traceability exceptions impacting Mail and Specialty product flow, including quarantined inventory. 

• Perform advanced investigation across SAP, TraceLink SCWM, and related systems to analyze purchase orders, receipts, inventory movements, scan data, and EPCIS transactions. 

• Reconcile discrepancies across multiple systems and data sources, identifying root causes and implementing corrective actions. 

• Investigate and resolve cross-system timing or data mismatches that result in receiving or compliance failures. 

• Ensure all exception handling aligns with DSCSA requirements, internal SOPs, and audit standards 

• Document investigations, actions taken, and outcomes in a clear, consistent, audit-ready manner. 

• Serve as a point of escalation for complex, high-risk, or recurring exceptions, providing guidance to analysts and operational partners. 

• Partner with IT, Compliance, Operations, and external trading partners to resolve systemic issues and support long-term fixes. 

• Identify trends and recurring issues, contributing to process improvements, training materials, and preventive controls. 

• Support enterprise readiness by maintaining strong awareness of DSCSA milestones, regulatory guidance, and system changes. 

Required Qualifications 

• 3–5 years of experience in DSCSA exception management, supply chain compliance, PBM, Mail Order, Specialty Pharmacy, or regulated healthcare operations. 

• 3+ years of hands-on SAP experience performing deep-dive investigation related to inventory, receiving, reconciliation, or exception resolution. 

• Demonstrated experience managing high-volume, high-complexity exception queues with minimal supervision. 

• Proven ability to reconcile discrepancies across SAP, TraceLink, and operational systems. 

• Strong understanding of DSCSA serialization, traceability, quarantine, and exception workflows 

• Excellent analytical, problem-solving, and critical-thinking skills. 

• Strong written and verbal communication skills, with the ability to explain complex issues to technical and non-technical stakeholders. 

• High level of attention to detail and ability to maintain audit-ready documentation. 

• Ability to exercise independent judgment, including knowing when to pause, escalate, or challenge incomplete data. 

• Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment. 

• Advanced proficiency in Microsoft Excel and PowerPoint 

Preferred Qualifications 

• 3+ years’ experience in supply chain, analysis, retail, or healthcare 

• BA/BS in Information Systems, Supply Chain Management, or equivalent 

• Advanced SAP expertise, including investigative use of PO, receipt, material document, inventory, and discrepancy reporting transactions. 

• Experience working with TraceLink SCWM, Product Track, or similar serialization platforms. 

• Prior experience supporting CVS Health Mail, Specialty, PBM, Retail, or Distribution Center operations. 

• Experience partnering directly with manufacturers, wholesalers, and external trading partners to resolve DSCSA exceptions. 

• Experience contributing to SOP development, training, or compliance readiness activities. 

• Ability to identify systemic issues and influence process or system improvements across business units. 

Education 

Associate’s degree or equivalent work experience