Salesforce Service Cloud Engineer

Confirmed live in the last 24 hours

VML (Wunderman Thompson)

New Delhi, Delhi, India

Hybrid

Posted April 8, 2026

Job Description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

The opportunity:

Key Responsibilities

Experience as a Salesforce Developer/Engineer, with a focus on Service Cloud OMS.
Strong experience configuring process flows, automation (Flow, Process Builder), and data models.
Extensive experience with the Lightning Web Components (LWC) and Aura frameworks.
Proven ability to customize Salesforce using Apex, Visualforce, and other programmatic tools.
Experience in developing and maintaining integrations between Salesforce and 3rd party systems.
Experience working effectively within an Agile team environment.
Good exposure to the Salesforce partner community and ecosystem.

What you’ll be doing:

Required Skills & Experience

We are looking for candidates experienced in developing and configuring solutions on the Salesforce platform, particularly within Service Cloud.
You will work on client projects, using Lightning and Apex to build custom features, automate processes, and integrate Salesforce with other systems.

Communication & Collaboration:

Strong written and verbal communication skills, able to articulate technical concepts to non-technical stakeholders.

Demonstrated ability to work effectively in a team-oriented, collaborative environment.

Certifications (One or more of the following are highly preferred):

Salesforce Platform Developer I or II certification.
Salesforce Service Cloud Consultant certification. Experience with Salesforce Experience Cloud (Community Cloud).
Experience with other Salesforce Clouds like Sales Cloud, Marketing Cloud, or Commerce Cloud.

If you know some of this even better:

Preferred Skills & Experience (Nice to Haves)

Zuora

Copado

Automotive Cloud

Salesforce Order Management

Knowledge of Agile/Scrum methodologies.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training

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