Back

Customer Service Manager- Emerging Markets

MarsMars·Food and Beverage

Apply effort

<60 sec

via Aplyr Quick Apply

Posted

21 days

01

About the role

Job Description:

Job Purpose/Overview

To ensure uninterrupted supply for Mars PN products to the emerging channel customers by managing the order to dispatch cycle. Partner with internal sales team to drive growth in this channel through ensuring readiness for geographical and portfolio expansion, driving customer centricity through SAMBC and coordinating with stake holders from distribution planning, demand planning, physical distribution and customer supply chain teams.

Key Responsibilities

  • The individual will be responsible for managing the order to delivery cycle for all emerging channel customers such as Ecom, Q-com, E-spt & MT.

  • Responsible for managing close coordination with key stakeholders such as internal sales team, regional logistics leaders, demand planning, distribution planning and external customer teams.

  • The individual will oversee the entire life cycle of supply for these channels from order processing, to appointments, supply and supply confirmation journey. 

  • Work with finance team on regular basis to drive reconciliation and work with sales team for channel growth in a cost-effective manner.

  • Drive digitization journey in order management and standardize SOP for order tracking and fulfillment

  • Periodic review with supply, sales and finance team on performance of emerging channels from supply POV

  • Responsible for managing VMI program from Amazon and Flipkart across 16 sites in the country ensuring CPT adherence and people management with 3pl partners

  • Drive cost efficient models of delivery though aligning on milk run delivery and right MOV alignment

  • Responsible for readiness of supply ramp up during the event sale period for Ecom, Q-com and E-spt customers.

  • Implement processes related to stock allocation and reservation to drive superior service for their respective accounts

Job Specifications/Qualifications

  • MBA or Equivalent Degree

  • 2-4 years of experience in domain of supply, Logistics or customer service

  • Working knowledge of supply chain and basic understanding of Logistics

  • Decision making and escalation procedures, process management

  • Conflict resolution

02

Aplyr's read

Mars is a diverse global powerhouse in confectionery, pet care, and food, attracting talent in manufacturing, sales, and technical roles.

Synthesized from recent postings & public sources

What's promising

  • Mars offers a wide range of career paths across multiple sectors, including food, pet care, and confectionery.
  • The company invests in employee development through programs like the Mars Young Professionals Program.
  • Mars provides opportunities for global mobility and cross-functional career growth.

What to watch

  • The company's large size may lead to bureaucratic decision-making processes.
  • Limited public information about Mars' work-life balance policies.
  • Mars' global operations may require frequent travel or relocation for some roles.

Why Mars

  • Mars is family-owned, allowing for long-term strategic planning without shareholder pressure.
  • The company is known for its iconic brands like M&M's and Snickers, offering strong brand recognition.
  • Mars emphasizes sustainability and responsible sourcing in its operations.

Aplyr’s read is generated by AI from public sources. Was it useful?

03

About Mars

Mars, Incorporated is a global manufacturer of confectionery, pet care, and food products, known for brands like M&M's, Snickers, Pedigree, and Whiskas.

04

Similar roles