About the role
All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.
Description
DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) Service Desk Support Representative at Scott AFB, Illinois. The selected candidate will join DSA's G/TIMS Air Mobility Command (AMC) support team; the team supports G/TIMS users of the Mobility Air Forces (MAF) for AMC. Responsibilities of this position include supporting local G/TIMS users at Scott AFB, provide subject matter expertise to the on-site technical team and assist with activities supporting AMC users. Position requires weekend and nighttime hours (estimate <10% time)
Required Qualifications
- Demonstrated AI experience and knowledge using AI in support of their current job
- G/TIMS operational experience
- Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, ACC or similar Service e.g. Marines, Army, Navy
- Service Desk experience (customer contact experience)
- Current Knowledge of Air Force Network environments
- Security + CE certification
Clearance Required
- Must hold at hire and maintain an active DoD Secret Clearance
Desired Qualifications
- Subject Matter Expertise in G/TIMS modules and AMC application configurations
- Knowledgeable with loading and configuring G/TIMS client application on user workstations (ClickOnce or .msi on client)
- Experience in deploying software releases, upgrades and patches
- Experience performing software testing of the G/TIMS system
Key Responsibilities
- Provide Tier 1 product support for G/TIMS users
- Provide timely response to resolve user requests via in-person, email, phone or other methods
- Train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting software)
- Gather help desk metrics and reports
- Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AMC customer
- Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities
- Responsible for initial entry and updating of work tickets (in Redmine)
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Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.
Aplyr's read
Data Systems Analysts (DSA) is a specialized IT solutions provider where tech-savvy professionals thrive in software development and systems integration roles.
What's promising
- •DSA offers diverse roles, from Power Platform Developers to GIS Analysts, providing varied career paths.
- •The company focuses on systems integration, a critical area for tech professionals seeking niche expertise.
- •DSA's involvement in DevSecOps and Full Stack development offers cutting-edge project exposure.
What to watch
- •Limited public information about DSA's work culture and employee satisfaction.
- •The company's specialization may limit opportunities for those seeking broader IT roles.
- •DSA's size and market presence are unclear, potentially impacting job security.
Why Data Systems Analysts (DSA)
- •DSA emphasizes systems integration, setting it apart from general IT service providers.
- •The company has a strong focus on Power Platform development, attracting niche talent.
- •DSA's projects often involve government contracts, offering stability and unique challenges.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Data Systems Analysts (DSA)
DSA is a technology solutions provider specializing in software development, systems integration, and IT consulting services.
