About the role

Aplyr's Quick Take

This role is for an IVR Developer focused on creating and customizing IVR applications for financial institutions. You'll be involved in project management, technical development, and collaboration with various teams, requiring strong programming skills and experience with cloud technologies.

Good fit

Ideal candidates have 5-10 years of experience in IVR systems and programming, with a solid understanding of AI and cloud platforms. A collaborative and proactive working style will help you thrive in this dynamic environment.

Worth noting

The job emphasizes a blend of technical and project management skills, which may be unusual for typical developer roles. The company promotes a vibrant team culture, which could be a positive aspect for those seeking a supportive work environment.

IVR Developer with API Development & Cloud

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

Plans and coordinates all aspects of technical projects from initiation through delivery.
Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

5-10yrs technical expertise in IVR systems and platforms (e.g., Microsoft Co-pilot, Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
Proficiency in VoiceXML and other IVR development tools and frameworks.
Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
Experience with Conversational AI projects, including intent identification and LLM development.
Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
Experience with database management (SQL, NoSQL).
Knowledge of telephony protocols (SIP, TDM).
Exposure to RPA tools, CRM systems, and customer service applications.
Proficiency in integrating AI solutions with RESTful APIs and external services.

What we offer you:

An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Aplyr's read

FIS is a global financial technology leader, attracting professionals in software, analytics, and sales, dedicated to advancing banking, merchant, and capital market solutions.
Synthesized from recent postings & public sources

What's promising

•FIS offers diverse career opportunities across global locations, including roles in technology, sales, and analytics.
•The company is a leader in financial services technology, providing innovative solutions to major financial institutions.
•FIS invests in cutting-edge technology, such as AI and machine learning, enhancing its product offerings.

What to watch

•FIS faces intense competition from other financial technology firms, impacting market share.
•The company has undergone significant restructuring, which may affect job stability.
•Complexity in global operations can lead to challenges in coordination and communication.

Why FIS

•FIS has a strong focus on integrating advanced technologies like AI into financial services.
•The company provides comprehensive solutions across banking, merchants, and capital markets, offering a broad industry impact.
•FIS supports a wide range of financial institutions, from small banks to large capital markets, showcasing its versatility.

Aplyr’s read is generated by AI from public sources. Was it useful?

About FIS

FIS

fisglobal.com

View company

FIS is a global leader in financial services technology, providing software, services, and technology solutions for merchants, banks, and capital markets firms.