About the role

Aplyr's Quick Take

This role is about providing technical support and training for healthcare professionals using Abbott's diabetes management software. You'll be the go-to person for users, helping them understand the software and ensuring they feel confident using it. It's primarily an individual contributor role focused on user support and training.

Good fit

This position is ideal for someone with a background in healthcare or technical support, especially if you have experience in customer-facing roles. Strong communication skills in Dutch and English are essential, along with a knack for explaining complex software in simple terms.

Worth noting

The role involves close collaboration with sales teams, which may appeal to those interested in a hybrid of technical support and sales. However, the spec lacks detail on the specific metrics for success or performance expectations.

JOB DESCRIPTION:

About the Role

Supports healthcare professionals in the daily use of digital tools for diabetes management.
We are looking for a Technical Support & Product Application Specialist to help hospitals and clinics understand, use and adopt our software solutions in their everyday clinical workflows.

The focus is on explaining how the software works, supporting users, demonstrating value and encouraging adoption, working closely with Sales and healthcare professionals.

Key Responsibilities

Software Usage & User Support

Support healthcare professionals in the daily use of Abbott Diabetes Care software.
Answer user questions related to functionalities, workflows and best practices and bridge between users and customer service.
Act as the main point of contact for nurses, physicians and administrative staff for software‑related topics.
Ensure users feel confident and comfortable using the system.
Limited installation activities

Training, Demo & Adoption

Deliver product demonstrations and user training sessions (on‑site and remote).
Explain software features in a clear, practical and user‑friendly way.
Support go‑live and early usage phases to drive adoption and engagement.
Promote correct and effective use of the software to maximize customer value.

Customer Interaction & Sales Support

Work closely with Sales and Account Managers during customer visits and presentations.
Support commercial activities by explaining product benefits and use cases.
Build strong, trust‑based relationships with healthcare professionals.
Identify opportunities to increase usage and highlight additional solutions when relevant.

Feedback & Collaboration

Collect feedback from users and share insights with internal teams.
Report common questions, challenges and improvement opportunities.
Collaborate with Customer Service and other internal stakeholders to ensure a positive customer experience.

Qualifications

Background & Education

Bachelor’s degree or equivalent experience in a commercial, healthcare, life sciences or technical‑support field.
Experience in customer‑facing roles such as:
- product support
- application specialist
- sales support
- customer success
- medical device support

Technical Requirements (User‑Level)

Comfortable using software applications and digital tools.
Ability to quickly learn new systems and explain them to others.
No advanced IT, programming or installation skills required.

Languages

Good English skills.
Fluent Dutch (spoken and written).

Skills & Personal Profile

Strong communication and presentation skills.
Customer‑oriented and confident interacting with healthcare professionals.
Able to explain technical concepts in a simple, practical way.
Commercial mindset with focus on adoption and customer satisfaction.
Proactive, reliable and comfortable working independently in the field.

Experience

1–3 years of experience in a customer‑facing role involving software, digital tools or medical devices.
Experience in healthcare is a strong plus, but not mandatory.

What We Offer

A customer‑focused role at the intersection of product, sales and healthcare.
Full training on Abbott Diabetes Care software solutions.
Close collaboration with Sales and commercial teams.
A dynamic, field‑based role with real impact on patient care.

Equal Opportunity Statement (Netherlands)

Abbott is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

ADC Diabetes Care

LOCATION:

Netherlands > Hoofddorp : Wegalaan 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Skills & Tags

product

Aplyr's read

Abbott Laboratories is a leader in healthcare innovation, attracting professionals dedicated to advancing medical technology and patient care on a global scale.
Synthesized from recent postings & public sources

What's promising

•Abbott's diverse product range offers stability and growth opportunities.
•Strong global presence enhances career mobility and international experience.
•Commitment to R&D fosters a culture of innovation and learning.

What to watch

•Regulatory challenges can impact product launch timelines.
•High competition in the healthcare sector pressures market share.
•Complex organizational structure may slow decision-making processes.

Why Abbott

•Abbott's focus on both diagnostics and nutrition sets it apart from typical pharmaceutical companies.
•Extensive global footprint provides unique cross-border project opportunities.
•Abbott's investment in emerging markets offers growth in diverse regions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Abbott

Abbott

abbott.com

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Abbott Laboratories is a global healthcare company that develops and manufactures a wide range of medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals.