Manager, Workplace Experience

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

As the Workplace Experience Manager China, APAC CRE, you play an essential role in driving  a successful real estate and construction strategy for the APAC region while overseeing a WE partner. You will report directly to the Senior Manager, Workplace Experience, APAC. 

Responsibilities:

China Workplace Experience Manager:

• Manage direct report performance and foster growth. Serve as an escalation point, when required, for any challenges. Utilize success metrics to measure performance in relationship to Riot’s goals and objectives.
• Support direct reports to drive strategy for and maintain standards of on-campus programs. 
• Provide guidance and escalation support for direct reports overseeing their own office environments. 
• Serve as the primary point of contact for local Rioters on workplace conditions and experience, making small shifts where possible and raising larger opportunities to regional leadership. Support Rioter onboarding from a Workplace Experience perspective. 
• Maintain office efficiency by planning and building office systems and layouts as well as procuring equipment. Work with building management to ensure maintenance, parking, and staff information all meet Riot standards. 
• Accountable for the overall inner-workings of the office and manage the day-to-day work of the local in-house contracted team. Liaise with office leadership, building management, suppliers, clients, etc. to provide a positive working environment.
• Maintain external vendor and/or supplier relationships, holding vendor(s) responsible for established key performance indicators (KPIs), service-level agreements (SLAs), and overseeing site vendor contracts. Report any performance opportunities to WE leadership.
• Establish and implement office policies, procedures, and processes that improve overall operations while aligning with regional and global standards. Support creation of any workplace experience-related processes for the eSports arena. Maintain local best practices and assist with any escalation efforts. Provide feedback to regional leadership to continuously improve the Rioter experience. 
• Liaise with Rioters and eSports production leadership on their space needs and make changes to accommodate team requirements. Serve as a point of contract for any official move, add, change (MAC) activities. Seek to improve workplace experience through adjustments to physical systems and interior design.
• Partner with local eSports leadership to drive effective Workplace Experience programs and provide insight on workplace needs. Monitor vendor(s) safety performance and conduct regular evaluations. 
• Oversee budget adherence and perform more advanced forecasting activities. Manage procurement process and administrative activities for medium size and/or complexity contracts. Seek to identify cost-savings opportunities and support annual budget planning.
• Ensure appropriate WE programs are in place and identify and propose adjusted and/or new WE programs that maximize Rioter effectiveness and experience. Partner with local leadership to drive effective Workplace Experience programs and provide insight on workplace needs. 
• Plan and support local office events, including eSports tournaments and other large events, to support Riot culture as a great place to make games. Coordinate logistic support for meetings & office-wide events. This may include, but is not limited to, planning, communications, vendor coordination and day-of assistance. 

 APAC CRE