About the role
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early education that helps them realize their full potential. We do this by helping providers—small business owners who run in-home child care programs—start, operate, and grow their businesses with powerful software, coaching, and support. We also partner with governments to modernize the public child care system. Our team is small, in-person, and deeply motivated by the impact we have on families and communities.
About the Role
We are looking for an AI-focused Product Manager to own one of the most critical experiences in our platform: provider onboarding and activation. This is not a traditional PM role. You will be hands-on with customers every day—understanding their problems firsthand, translating those insights into product flows powered by AI, and shipping improvements fast. You will own the full loop from customer conversation to deployed product change.
The ideal candidate has a CS degree and has gone to business school—someone who can think technically, communicate clearly with engineers, and bring structured thinking to ambiguous customer problems. You should be comfortable using AI tools to accelerate your own work and excited about embedding AI into every layer of the customer experience.
We are hiring for two locations: Columbus, Ohio and San Francisco, California. Both roles are in-person.
What You’ll Do
- Spend the majority of your time directly with customers—onboarding them, listening to their friction, and building trust
- Translate customer insights into AI-powered product flows that reduce manual effort and support intervention
- Design and ship product improvements quickly, often using AI to prototype and accelerate development
- Build intuitive onboarding experiences that guide providers to success without requiring support
- Use AI tools to automate repetitive steps in the onboarding and activation process
- Collaborate with engineering and operations to scale what works and eliminate what doesn’t
- Pull and analyze your own data to prioritize where to focus and measure what you ship
What Success Looks Like
- Providers complete onboarding faster and with less friction, measured week over week
- AI-driven flows replace manual onboarding steps across key parts of the experience
- NPS of 9.5–10 or CSAT of 4.8–5 from onboarded providers
- 80% or more of onboarded providers convert to paying customers
- 50% or more of providers earn $150 or more per month within 60 days of onboarding
- Near-zero support tickets and zero manual intervention needed per provider on average
Who You Are
- Background in computer science (undergraduate CS degree required); business school or MBA strongly preferred
- Product thinker who is energized by direct customer work—not behind a screen, but in the field
- Fluent in AI tools and excited about using them to build better product experiences
- Able to read and write code well enough to collaborate closely with engineers and prototype quickly
- Strong communicator who can turn messy customer conversations into crisp product specs
- Autonomous, high-judgment, and comfortable shipping imperfect things fast and iterating
- In-person and energized by fast-paced, high-impact environments
- Deeply motivated by helping small business owners and families
Locations
- Columbus, Ohio — in-person
- San Francisco, California — in-person, 5-6 days a week in our office in Rincon Hill
Why Join Us
- Direct impact on families, small business owners, and communities every day
- Work closely with the CEO and leadership team on one of the company’s top priorities
- Be at the forefront of applying AI to a real, high-stakes customer experience
- High autonomy, ownership, and visibility from day one
- Join a small, fast-moving team that values action over process
How You'll Work
- You are expected to use agentic tools like Claude Code, Hermes, and OpenClaw to build loops that automate the product management cycle—gathering feedback, developing prototypes, running tests, and shipping to production—both on your own and with your team.
- You go where customers are to learn. That means showing up at events on nights and weekends when needed—farmers markets, parent events, and community gatherings—and doing the work to understand customers firsthand.
Aplyr's read
Wonderschool bridges the gap between families and high-quality early childhood education, empowering educators to start and manage their own schools.
What's promising
- •Wonderschool supports educators in launching and managing their own schools, fostering entrepreneurship.
- •The platform helps families easily find and enroll in quality early childhood programs.
- •Recent roles indicate a strong focus on AI and technology-driven solutions.
What to watch
- •Limited public information about financial stability and revenue growth.
- •High reliance on technology may alienate less tech-savvy educators.
- •Potential challenges in scaling personalized support for diverse educational settings.
Why Wonderschool
- •Combines educational support with entrepreneurial opportunities for educators.
- •Focus on both family needs and educator empowerment in early childhood education.
- •Emphasizes AI-driven solutions to enhance educational program management.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Wonderschool
Wonderschool is a platform that helps families find and enroll in high-quality early childhood education programs, while also supporting educators in starting and managing their own schools.
