System Admin

Who We Are 

The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com. 

Responsibilities 

• Proactively monitor the production environment to maintain a 24×7×365 uptime service. 

• Manage a secure and high-performance network to support daily transaction processing, ensuring systems remain up and running. 

• Perform regular monitoring of alerts to proactively identify potential issues and optimize system and network performance. 

• Collaborate with cross-functional teams to troubleshoot and resolve system and network issues; work with Card Networks when required. 

• Conduct weekly server maintenance, including system upgrades and patch management on Linux servers. 

• Create and maintain detailed documentation of system and network configurations, procedures, and troubleshooting guides. 

• Participate in Incident Response and Disaster Recovery planning and testing to ensure continuity of operations during incidents. 

• Collaborate closely with IT and Operations teams to align system and network security measures with company policies and regulatory standards. 

• Stay current on industry trends, emerging technologies, and security threats to enhance system reliability and resilience. 

• Participate in an on-call rotation to provide off-hours support and respond promptly to system or network issues. 

• Monitor system performance and respond to alerts and incidents, performing troubleshooting, root cause identification, and escalation when necessary. 

• Proactively restart systems or services as needed during outages. 

• Update system status on the company website during outages or service disruptions. 

• Notify internal stakeholders of outages and send bulletins when outage thresholds are exceeded. 

• Serve as the first point of contact for incidents during on-call or graveyard shifts. 

• Participate in daily audit updates and documentation activities during on-call shifts. 

• Update internal alert pages and notify the team in case of anomalies. 

• Create and maintain a centralized documentation page for all change tickets. 

• Maintain an up-to-date log of change tickets, including ticket number, requester, and status. 

• Perform daily and weekly scheduled tasks as defined by procedures and provide status updates to the team. 

• Participate in on-call handovers and communicate effectively with team members. 

Qualifications 

• Bachelor’s Degree in Information Technology, Computer Science, or a related field. 

• Day shift, on-site in Palo Alto, CA.

• aidataproduct