Overview

Mission and Importance of this Role

Onboarding Consultants at Wheelhouse are an integral component of Wheelhouse’s mission to be the foremost experts in our space. Using their comprehensive knowledge of Revenue Management and of Wheelhouse they will provide support to clients during the adoption of the Wheelhouse platform. The Onboarding Consultant assists with developing the revenue strategy with the customer, implementing the strategy, and ensuring they are trained for proficient use of the platform post onboarding. Onboarding Consultants are the keystone of trust with our clients demonstrating the team’s knowledge and commitment to Revenue Management success. Onboarding Consultants work creatively to enable client strategies and resolve complications and objections in their pricing, configuration, or tech stack. Coordinating closely with Account Management, Customer Success, and Sales, Onboarding Consultants will be the face of Wheelhouse’s expertise by supporting these teams cross functionally and developing educational content on both Revenue Management and the Wheelhouse platform.

Job Level

Mid-Level

Requirements

Wheelhouse is seeking a mature, creative and independent teammate - with demonstrated success as a Revenue Manager - who is eager to represent and help develop the top Revenue Management System in the VR/STR Space. Onboarding Consultants must demonstrate exceptional communication and listening skills and be willing and eager to problem solve complex solutions with clients, assist AE’s (Account Executives) with closing enterprise clients, and provide Enterprise client support to AM’s (Account Managers) through demonstrating Wheelhouse’s knowledge and commitment to client success. As a public face of Revenue Management at Wheelhouse, Onboarding Consultants must have a natural passion for Revenue management and a desire to teach both the Wheelhouse team internally and the industry at large.

Job Description

We’re looking for someone who:

Wheelhouse’s ideal Onboarding Consultant is a creative deep thinker with a penchant for effective communication who enjoys cracking complex puzzles while working with a wide range of personalities and experience levels. The Wheelhouse Onboarding Consultant is an expert in their field and is eager to speak to clients and partners and excited to find the best strategies and solutions to support their success. The Wheelhouse Onboarding Consultant understands the unique situations that arise in Revenue Management and enjoys finding novel and creative solutions for users. As a teacher, the Wheelhouse Onboarding Consultant is committed to developing Revenue Management in our fast developing industry and is ecstatic to train and teach customers while growing the Wheelhouse platform.

As is par for the course, the ability to enthusiastically convey complex ideas while identifying the best solutions for users from our wide range of options is essential. The good news? We have a fun story to share, a platform with an NPS of 80+, essentially no churn, and a product team that ships meaningful, new features rapidly. In short - Wheelhouse is a beloved product that is truly pushing the envelope on Revenue management in the VR and STR space.

We enjoy teammates who can think strategically and critically, and always have an eye toward scaling our platform ever faster.

What you'll be doing:

• Lead Onboarding processes with clients to ensure timely adherence to onboarding schedules and adequate support for clients. Where Wheelhouse is contracted to do onboarding for clients, Onboarding Consultants are responsible for gathering necessary materials, communicating decisions and questions to clients, developing strategy to be implemented, and coordinating configuration.
• Support Sales AE’s and AM’s on calls with customers assisting in understanding current Revenue Management practices and identifying how to implement those strategies within the Wheelhouse platform while identifying opportunities to improve their processes by using the platform.
• Be willing to be part of client facing video calls during the week (an average of 7-10 calls per week) either with prospective customers, current customers, or cross functional members of the Wheelhouse team.
• Assist Sales AE’s and AM's in resolving complex questions or problems regarding client’s specific strategies or the implementation of Wheelhouse into their Tech Stack.
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