Automation Support Manager
Confirmed live in the last 24 hours
WPP
Job Description
WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
Why we're hiring:
WPP Enterprise Technology provides IT services for WPP. As the creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP ET is an integral part of that journey, and we are proud to provide technology for some of the world’s most creative brands.
At WPP, technology is at the heart of everything we do, and it is WPP ET’s mission to enable everyone to collaborate, create and thrive. WPP is undergoing a significant transformation to modernise ways of working, drive automation and elevate colleague and client experiences.
You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Director and supporting Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns.
The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating.
The Support Manager (Automation) works closely with the Operations Director & Platform Leads/Specialists to manage, monitor, support and scale process automations for the business ensuring our automations are always robust and dependable.
You will manage multiple delivery teams (support engineers) involving internal and external engineering and technology partners. You will be accountable for the effective and efficient support for automations managed under AOC and will help transition new automations to AOC support.
You will have daily contact with business stakeholders from WPP Media and operating companies and must be comfortable working with business stakeholders directly. Our primary goal is to drive measurable business outcomes and grow our contribution, and we must earn our right to exist. This is a small, scrappy group. We all‘get our hands in the dirt’ and play multiple roles.
What you'll be doing:
- Project & Resource Management
- Manage 10-15 support engineers (L2-L3)
- Lead and manage automation support projects from ingestion to ongoing, ensuring they are supported as per AOC delivery model and framework.
- Daily/weekly standups and operations metrics reviews with support, product and implementation teams
- Weekly and monthly review meetings with stakeholders on current/future support pipeline
- Process Analysis and Improvement
- Conduct thor
