About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role
Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Front Office Team as our Overnight Front Office Assistant Manager (Night Manager). As our Night Manager, you will lead our overnight team and act as the manager on duty in the hotel when senior managers are not available.
What You Will Do
Lead and inspire the Front Office and Guest Services team, fostering a culture of exceptional service through thoughtful hiring, coaching, scheduling, and performance development.
Partner closely with Sales & Catering to ensure seamless coordination of arrivals, departures, group experiences, and billing arrangements.
Curate the guest arrival experience by overseeing room assignments and personally ensuring VIPs, returning guests, and group clientele receive anticipatory, personalized service.
Drive revenue performance by identifying upsell opportunities, guiding the team to exceed goals, and delivering on high-demand (red date) strategies with precision.
Uphold the highest standards of financial integrity by ensuring adherence to all accounting procedures, overseeing cash handling, billing accuracy, and end-of-day audit processes.
What To Expect
Work a flexible overnight schedule (10 p.m. to 8 a.m. daily).
Work cross functionally with additional teams and departments to ensure we deliver exceptional service during our overnight shifts.
What We Offer
Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
World Class Medical, Dental, and Vision Insurance Program
401k participation with a company matching program
Complimentary and Discounted Accommodations at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking near the hotel
And much more!
Want to know more about working for Four Seasons? Visit us at:
- https://www.fourseasons.com/neworleans/
- YouTube: http://bit.ly/WeAreFS
- Facebook: http://bit.ly/WeAreFS_FB
- LinkedIn: http://bit.ly/WeAreFS_LI
- Twitter: http://bit.ly/WeAreFS_TW
- Instagram: http://bit.ly/WeAreFS_IG
Aplyr's read
Four Seasons is a global leader in luxury hospitality, attracting professionals passionate about delivering exceptional guest experiences in opulent settings.
What's promising
- •Four Seasons is renowned for its commitment to luxury and personalized service.
- •The company offers diverse career paths in hospitality, from culinary arts to technology.
- •Four Seasons invests in employee development, enhancing skills and career growth.
What to watch
- •High expectations for service excellence can be demanding for staff.
- •The luxury market is sensitive to economic downturns, affecting job stability.
- •Limited public information about internal career progression and employee satisfaction.
Why Four Seasons
- •Four Seasons emphasizes a strong culture of service excellence and attention to detail.
- •The company is known for its innovative approach to hospitality technology.
- •Four Seasons maintains a global presence with a consistent luxury brand experience.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Four Seasons
Four Seasons Hotels and Resorts is a Canadian-based international luxury hospitality company that manages and operates a portfolio of luxury hotels and resorts worldwide.
