People Shared Services Associate - WFS

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in managing employee data, including contract administration, benefit data administration, and archiving personnel documents in Workday, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Facilitate employment life cycle data management and changes such as but not limited to onboarding, contract processing, new hire registration and profile creation, job detail changes/ movements, competency/training requirements, offboarding, etc.
• Facilitate talent acquisition from candidate screening, interview schedules/invites, reference checks, and other relevant new hire/onboarding back-end processes.
• Facilitate time registration, and travel and bill expenses administration.
• Leave administration and other relevant employees benefit from data administration in the system.
• Responsible for document management related to courses, performance management, and training in the systems, including issuance of employment certificates and other relevant documents.
• Maintain and update competence file and support in the electronic filing system structure.
• Maintains HR master data and movement data in the system by ensuring high Degree of data quality.
• Administrating digital applications such as DocuSign and other relevant document management.
• Ensures document archiving of all personnel-related documents in the HR system.
• Ensure continuous alignment and improvement of HR processes and practices across the organization.
• Responsible for data reports relevant to scope.
• Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedure, when applicable.
• Keeps the data updated in Workday and corrects whenever applicable data if needed.
• Ensures data accuracy and correct flow of information to the relevant stakeholders involved in the daily activities.
• Perform other related tasks that may be required from time to time.

What you’ll bring

• With a Bachelor’s degree in Human Resources, Psychology, and/or related field.
• With at least two (2) years of solid and comprehensive experience in the same capacity.
• Has experience and knowledge of HR processes, systems, and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and executing of ERP systems and tools, database functionality, and reporting.
• Proficient in Talent/Onboarding and Employee Data Process management.
• Knowledge and working experience in Workday are an advantage.
• Has excellent knowledge and experience in Microsoft Office systems and tools (ie. excel, word)
• Has experience in data reporting.
• Experience working in a multicultural and shared services environment
• Has willingness and ability to proactively collaborate and communicate with the team and stakeholders.
• Ability to resolve conflict with integrity and demonstrate a high degree of confidentiality and negotiation skills within the scope.
• Analytical and able to translate and communicate statistical data into action.
• Ability to work independently as well as in a team.
• Structured, accurate, systematic, and committed to delivering within deadlines.
• Ability to take initiative make sound judgments and recommend decisions.
• Result-oriented mindset.
• Has good oral and written communication skills

What we offer

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