Hardware Service Asset & Configuration Management Analyst

Note:

Core Responsibilities

Audit Processes

• Manage and execute help desk and stockroom audits across domestic and international sites.
• Hold sites accountable for timely audit completion and discrepancy resolution.
• Reconcile audit results and report findings and corrective

Monthly Lease Return Management

• Compile monthly lease return lists, ensuring all eligible devices are included.
• Prepare return files for submission to vendor.
• Scan applicable devices into appropriate ServiceNow asset category.
• Use filters to validate device eligibility and ensure accurate returns.
• Release Apple products from the environment using ABM.
• Close out all required ServiceNow asset tasks prior to shipment.

Quarterly Stockroom Access Review

• Conduct quarterly reviews of stockroom access.
• Identify required access additions or removals.
• Partner with Vanguard Global Security to resolve any issues or exceptions.
• Process physical restricted security access removal requests in the designated system.

Warehouse Support

• Provide hands-on warehouse assistance when needed.
• Occasionally manage incoming deliveries and shipments.
• Ability to lift 35 pounds.
• Occasionally manage incoming deliveries or shipments.  
• May be required to utilize pallet jacks to move equipment safely. Training provided.
• Complete Material Transport Requests and related tasks in warehouse associate's

Asset Lifecycle Management

• Track assets throughout the procurement, deployment, refresh, and disposal lifecycle.
• Maintain accurate asset records, including lease dates, location, ownership, and status.
• Manage asset intake and retirement procedures.

ServiceNow (SNOW) Subject Matter Expert

• Validate ServiceNow changes across all regions through multi‑layer testing.
• Support Torpedo/Harpoon processes and related workflows.
• Create reports and update dashboards

• Minimum of one year related work experience.
• Undergraduate degree preferred in a related field or the equivalent combination of training and experience.

• Foundational experience using Power BI, including building basic reports, dashboards, or visualizations.
• Interest in or exposure to data analytics, including interpreting datasets, identifying simple trends, or supporting data‑driven decision‑making, strict adherence to processes.
• Ability to learn and apply reporting or analytical tools in support of operational and audit‑related workflow.
• Willingness to learn how to write process and procedures.