Executive Assistant I

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Executive Assistant I (S)

Position Number

60030540

Grade

NC11

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This position serves as the Executive Assistant to the Chief Operating Officer (COO). It requires regular contact with the public by telephone, email, mail, Contact Us inquiries, and in person visits regarding DMV-related matters. The Executive Assistant provides accurate information to customers, including confidential details when appropriate, and responds to general questions about DMV policies and procedures.

The position is responsible for gathering the necessary information from customers to provide accurate guidance and directing them to the appropriate personnel to ensure excellent customer service. Additional responsibilities include scheduling meetings for the COO and contacting management to request information on behalf of the Commissioner’s Office Team and customers.

This role drafts form letters for supervisory approval and may create new correspondence, including memos and letters for the Commissioner and COO. The Executive Assistant also composes responses to citizens and legislators.

The position will establish and maintain a filing system for the COO’s Office, including confidential materials such as DMV memos, meeting notes and agendas, investigative reports, legislative and bill information, and correspondence from the DOT Secretary, the Governor, and others.

Additional duties include assisting with confidential personnel actions, ordering office supplies, maintaining office equipment, entering travel reimbursements, and providing general support to the COO. Responsibilities may expand as part of the modernization process or at the discretion of the COO.

This position requires a high level of flexibility, adaptability, and attention to detail. The primary focus is providing direct support to the Chief Operating Officer; however, the role supports the entire Commissioner’s Office Team. This is an in person position and requires being on the Rocky Mount campus each day.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range:  NC11 $45,431 - $79,504

Management prefers applicants with the following:

• Considerable knowledge of program information systems and the ability to communicate effectively and tactfully with diverse audiences while maintaining confidential and sensitive information.

• Demonstrated ability to interpret legal documents and maintain a strong customer service focus.

• Demonstrated ability to compile, prioritize, and organize both printed and electronic information.

• Demonstrated ability to identify and understand issues, problems, and opportunities.

• Experience in Microsoft Word, Excel, Access, PowerPoint, Outlook, Teams, SAP, BEACON, and other standard software and office equipment such as computers, copiers, fax machines, and scanners.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree, preferably in business administration or a related discipline from an appropriately accredited institution; or Associate’s degree in secretarial science, business administration, or a related discipline from an appropriately accredited institution and two years of progressively responsible administrative/office management experience; or High school or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Phagan Joe Hudson

Email:

DOT-WorkdayJobRecruitment@ncdot.gov