Business Systems Administrator II

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

AI at BambooHR
At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

As a Business Systems Administrator II, you’ll own day-to-day administration for multiple internal platforms and resolve moderately complex issues end-to-end. You’ll contribute heavily to software implementation projects as a key implementer, help improve repeatable processes, and support automation through maintaining and making small improvements to existing scripts and workflows. You’ll also develop a strong eye for what can be automated to reduce toil and improve consistency.

You will:

• Own routine administration across multiple systems (identity, collaboration, ticketing, productivity, and business applications), including access models and platform hygiene.
• Resolve moderately complex issues end-to-end using logs, audit trails, and vendor/admin tooling; document root cause and preventative actions.
• Handle escalations from Helpdesk that require admin-console access and deeper investigation; improve escalation quality through feedback and runbooks.
• Be a major contributor on software implementation projects (configuration work, test/validation plans, data cleanup/migration support, rollout communications support, and training enablement).
• Maintain and improve repeatable processes (onboarding/offboarding, access changes, approvals, license governance, and standard reporting).
• Support automation by maintaining existing scripts and low-code workflows; make small, safe adjustments (parameters, thresholds, minor logic changes) with review and good change hygiene.
• Identify and recommend process improvements where automation could reduce manual work, improve accuracy, or shorten cycle time.
• Participate in security and governance work (access reviews, policy enforcement support, evidence collection, exception handling) in partnership with Security/GRC.

What You Need to Get the Job Done

• 2–4+ years of experience in systems administration or a helpdesk role with significant admin responsibilities.
• Hands-on experience administering multiple business systems (Okta or similar IAM, Google Workspace or Microsoft 365, Jira/JSM, Slack, Zoom or equivalent platforms).
• Ability to follow change control, communicate risk, and execute validation/rollback steps.
• Working understanding of scripting/automation concepts (Bash, PowerShell, or Python) sufficient to read and safely modify existing scripts/workflows in small ways.
• Understanding of what can be automated and how automation improves operational consistency; comfort collaborating with senior teammates on automation design.
• Strong troubleshooting skills and ability to produce clear, reusable documentation.
• Experience working with AI/LLM platforms (ChatGPT, Gemini, Perplexity, Claude, Moveworks) for productivity, support workflows, or automation, while following company data-handling guidelines.

What Will Make Us REALLY Love You 

• Experience with low-code/no-code automation platforms (Okta Workflows, Zapier, Make, Workato) and maintaining governed workflows.
• Basic experience working with APIs (pulling data, using vendor tooling/docs, simple token-based calls) and data formats (CSV/JSON).
• Familiarity with SaaS governance (license utilization, app catalog hygiene, ownership mapping, deprecation support).
• Experience supporting audits or compliance evidence workflows (access review artifacts, control evidence, reporting).

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like