About the role

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Position Summary

The Manager of Client Experience Resolution & Optimization (CERO) leads the intake, triage, and resolution process for client-impacting issues within Client Services. This role establishes governance for intake workflows, ensures issues are accurately validated and routed, and drives consistency in how Client Services manages and resolves operational challenges. The Manager partners across the organization to streamline processes, reduce manual work, and improve end-to-end client experience, while providing coaching for the CERO Analyst.

Position Responsibilities:

Build and manage a standardized intake and routing process for Client Services issues.
Govern issue of triage, prioritization, and cross-functional coordination.
Serve as the primary point of contact for inquiries related to intake, validation, and routing.
Develop and maintain SOPs, workflows, and documentation supporting Client Services operations.
Establish and monitor high‑level performance indicators (e.g., intake volumes, turnaround times, quality measures) in partnership with internal analytics teams.
Lead continuous improvement initiatives aimed at simplifying workflows and reducing recurring issues.
Partner with functional teams to identify process gaps and support implementation of improvements.
Coach, mentor, and support ongoing development of the CERO Analyst.

Required Qualifications:

Bachelor’s degree is required
5+ years of experience in client services, operations, or workflow/process management.
Demonstrated success in establishing governance structures or managing intake of workflows.
Strong collaboration, communication, and organizational skills.
Ability to manage complexity and problem-solve in a fast-paced environment.

This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.

Remote, US Salary Range

$95,000—$150,000 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.

Skills & Tags

go rust aws ai data analytics design

Aplyr's read

Capital Rx is redefining pharmacy benefits management with a focus on transparency and innovation, attracting professionals committed to healthcare transformation.
Synthesized from recent postings & public sources

What's promising

•Capital Rx emphasizes transparency in pharmacy benefits, a rare approach in the industry.
•The company is actively expanding, offering diverse roles in tech and healthcare.
•Capital Rx's innovative solutions aim to reduce drug costs for consumers.

What to watch

•The competitive landscape in pharmacy benefits management is intense, posing market challenges.
•Rapid growth may strain internal resources and affect work-life balance.
•Limited public information about employee satisfaction and company culture.

Why Capital Rx

•Capital Rx uses a Clearinghouse Model to simplify drug pricing.
•The company prioritizes transparency, challenging traditional opaque pricing models.
•Capital Rx's approach integrates technology with healthcare to streamline benefits management.

Aplyr’s read is generated by AI from public sources. Was it useful?