About the role

The Digital S/W Engineer Sr Mgr accomplishes results through the management of professional team(s) and department(s). Responsible for Design and implementation of cutting-edge AI/ML solutions that power intelligent, multilingual digital experiences across customer-facing and operational platforms. Requires broad full-stack engineering expertise with deep specialization in AI/ML with an ability to build and optimize LLM-powered workflows, agentic AI systems, and machine learning models to enable natural language understanding, intelligent automation, and personalized self-service, bridging intelligent systems with enterprise-grade digital platforms across millions of interactions spanning multiple languages. Full management responsibility of a team, which may include management of people, budget and planning and duties such as performance Evaluation.

Key Responsibilities

Lead the design and development of scalable, enterprise-grade conversational AI and agentic systems for real-time customer interaction use cases
Build and optimize AI/ML solutions including LLM-powered workflows

Develop and implement RAG pipelines and knowledge-based AI integrations
Design and deploy multi-agent systems for complex business use cases
Apply prompt engineering and optimize LLM performance, cost, and accuracy
Build intelligent automation solutions for customer journeys and digital workflows
Integrate AI capabilities into existing enterprise platforms and architectures
Collaborate with cross-functional teams to deliver end-to-end solutions
Ensure system scalability, reliability, and performance in production environments
Drive best practices in architecture, coding standards, and AI implementation

Required Skills & Experience

11–16 years of experience in application development or enterprise engineering roles
Strong hands-on expertise in Java, Microservices, and REST APIs
Expert-level proficiency in Python (mandatory)
2+ years of hands-on experience with AI/ML, LLMs (e.g., GPT, Claude, Gemini)
Experience with RAG, prompt engineering, and vector databases
Familiarity with agentic AI frameworks (e.g., LangChain, LangGraph, CrewAI)
Full-stack development experience with modern frontend frameworks (e.g., React.js/Angular)
Strong understanding of system design, distributed systems, and cloud platforms
Experience with SQL/NoSQL databases and real-time data processing
Exposure to MLOps practices including deployment, monitoring, and lifecycle management

Good to Have

Experience in Financial Services / Banking domain
Exposure to recommendation systems, personalization, or conversational AI
Knowledge of customer journey analytics, sentiment analysis, or automation workflows
Experience working in product-based or large-scale enterprise environments

Role Type

Individual Contributor (Hands-on)
High ownership role with cross-functional collaboration

What We’re Looking For

Strong technologist with the ability to bridge traditional engineering and AI
Hands-on problem solver with a product mindset
Ability to work in a fast-evolving AI landscape and drive innovation

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Job Family Group:

Technology

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Job Family:

Digital Software Engineering

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Skills & Tags

Aplyr's read

Citigroup is a global financial services leader offering diverse roles, attracting professionals in finance, technology, and operations seeking international exposure and advancement.
Synthesized from recent postings & public sources

What's promising

•Citigroup's global presence offers employees opportunities for international career advancement.
•The company invests heavily in technology, providing roles for tech-savvy professionals.
•Citigroup's diverse services allow for career growth across multiple financial sectors.

What to watch

•Citigroup has faced regulatory challenges impacting its operations and reputation.
•The company's size can lead to bureaucratic processes that slow decision-making.
•Citigroup's restructuring efforts may create uncertainty in job stability.

Why Citigroup

•Citigroup's extensive global network differentiates it from many competitors.
•The firm's commitment to innovation is evident in its technology-driven roles.
•Citigroup offers specialized roles requiring language skills, such as Japanese-speaking positions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Citigroup

Citigroup

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Citi, also known as Citigroup Inc., is a global financial services corporation that provides a wide range of financial products and services to consumers, corporations, governments, and institutions.