Manager - HR Programs and Services

Career Category

Human Resources

Job Description

Job Title: Manager– HR Programs & Services

Location: India
Experience: 8+ years

Career Category

Human Resources

Job Description

Role Overview

The Manager – HR Program & Services plays a critical role in supporting HR Program triage and Services operations for Amgen’s global HR organization. This position focuses on intake and triage of HR business requests, governance tracking, documentation, and project coordination across multiple HR domains.

This is a non-traditional PMO role, requiring strong hands-on experience in HR operations, Services delivery, and cross-functional coordination rather than pure project management execution. The role partners closely with HR Services teams and global stakeholders to enable effective service delivery, transparency, and operational rigor.

Key Responsibilities

HR Program Triage & Operations Support

• Serve as a primary support resource for HR triage activities, including intake, categorization, prioritization, and routing of business and operational requests.
• Ensure requests are accurately documented, tracked, and progressed in line with defined service and governance models.

Governance & Documentation

• Maintain comprehensive and up-to-date governance documentation, including trackers, SOPs, decision logs, RAID logs, and action registers.
• Support governance routines by monitoring milestones, dependencies, risks, issues, and escalation points across HR initiatives.

Stakeholder & Services Coordination

• Coordinate closely with HR Services teams (e.g., HRIS, Talent Operations, Rewards, and other HR functions) to ensure timely follow-ups and issue resolution.
• Act as a liaison between HR PMO, Services, and global stakeholders to enable clear communication and alignment.

Reporting & Analytics

• Prepare regular status reports, dashboards, and executive-ready presentations for HR leadership and key stakeholders.
• Support data collection, validation, and analysis related to HR operations, service delivery performance, and governance outcomes.

Operational Excellence & Transitions

• Support HR service transitions, stabilization efforts, and continuous process improvement initiatives.
• Contribute to identifying opportunities for standardization, efficiency, and improved service delivery across HR operations.

Basic Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• 8+ years of experience in HR Services, HR Operations, HR PMO, or similar support roles.
• Demonstrated experience working with global teams and diverse stakeholder groups.

Preferred Skills & Competencies

• Strong written and verbal communication skills, with the ability to produce clear, structured documentation and presentations.
• Advanced proficiency in Microsoft Excel and strong capability in maintaining trackers, dashboards, and reports.
• Solid understanding of HR operational processes and Services delivery models.
• Strong analytical and organizational skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced, matrixed, global environment.
• Proactive, collaborative mindset with a focus on execution and follow-through.

Professional Attributes

• Comfortable working in ambiguity and evolving operational environments.
• Demonstrates accountability, ownership, and a continuous improvement mindset.
• Able to balance operational rigor with stakeholder responsiveness.

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